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Keyholder, Robert Graham - Naples, Florida
Company : Centric Brands Inc.
Location : Naples, FL, 34108-2396
Job Type : Part Time
Date Posted : 5 January 2026
About Us
ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.
The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.
Specific Responsibilities Would Include
SALES GENERATION:
- Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
- Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
- Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
- Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
- Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
CUSTOMER SERVICE:
- Ensure all associates provide the highest level of customer service to achieve World Class Service standards
- Ensure staff maintains constant client communication through referring to client books and client database
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
- Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
Our Best Fit Candidate Would Have
- Is dedicated to meeting the expectations and requirements of internal and external customers
- Gets first-hand customer information and uses it for improvements in products and services
- Acts with customers in mind; establishes and maintains effective relationships with customers
- Be knowledgeable and enthusiastic about fashion
- Excellent communication skills
- Availability to work weekends and Holidays and report to work on a timely fashion
- Ability to support management with supervision of scheduled staff in the store
- Hold Store Key
*This commission eligible position will receive a generous employee discount at Robert Graham.
Robert Graham is an equal opportunity employer
#LI-HR1
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Frequently asked questions
A Keyholder at Centric Brands Inc. in Naples oversees sales floor leadership, supports staff productivity, and ensures seamless customer experiences. They hold store keys, supervise associates, and actively contribute to boosting sales in a dynamic retail environment focused on Robert Graham's luxury fashion.
Strong communication skills, the ability to motivate sales associates, and decisiveness in customer service situations are critical. Keyholders must foster a passion for the brand, guide team members effectively, and handle operational responsibilities that enhance store performance.
Mastery of product knowledge, sales-driven mindset, and customer relationship management stand out. Being punctual, available for weekends and holidays, and capable of supporting management with staff supervision are also vital in Naples' active retail scene.
Employees enjoy a commission-eligible role with generous discounts on luxury apparel, working within a brand known for eclectic American fashion. The position combines sales leadership with hands-on customer service, offering career growth in a prestigious company.
Centric Brands encourages Keyholders to embody brand values by promoting a sales culture and delivering exemplary customer service. They collaborate on marketing initiatives and events, ensuring that each interaction enhances the store's upscale ambiance and customer loyalty.
Naples' retail sector is vibrant, with a steady demand for skilled Keyholders who can drive sales and manage teams effectively. Applicants benefit from demonstrating local market knowledge and a flair for luxury fashion to stand out among candidates.
Yes, seasonal tourism spikes affect store traffic, requiring flexibility for weekend and holiday shifts. A Keyholder must adapt to fluctuating customer volumes and support promotional events tailored to Naples' affluent and diverse clientele.
Keyholders in Naples typically earn between $35,000 and $45,000 annually, often supplemented by commissions. This range reflects the luxury retail market and the role's responsibility in sales and staff supervision at brands like Robert Graham.
Centric Brands offers competitive salaries, generous employee discounts, and a dynamic work environment. Keyholders can leverage these benefits while gaining leadership experience that can propel them toward higher management roles within the company's retail division.
The role demands a commitment to world-class service, ensuring associates engage clients proactively using personalized communication tools. The culture prioritizes passion for fashion and fosters a collaborative atmosphere where customer satisfaction drives every decision.