Risevoic
KeyHolder, Robert Graham - Sawgrass
Company : Centric Brands Inc.
Location : Sunrise, FL, 33323
Job Type : Part Time
Date Posted : 12 January 2026
About Us
ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.
The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.
Specific Responsibilities Would Include
SALES GENERATION:
- Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
- Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
- Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
- Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
- Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
CUSTOMER SERVICE:
- Ensure all associates provide the highest level of customer service to achieve World Class Service standards
- Ensure staff maintains constant client communication through referring to client books and client database
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
- Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
Our Best Fit Candidate Would Have
- Is dedicated to meeting the expectations and requirements of internal and external customers
- Gets first-hand customer information and uses it for improvements in products and services
- Acts with customers in mind; establishes and maintains effective relationships with customers
- Be knowledgeable and enthusiastic about fashion
- Excellent communication skills
- Availability to work weekends and Holidays and report to work on a timely fashion
- Ability to support management with supervision of scheduled staff in the store
- Hold Store Key
*This commission eligible position will receive a generous employee discount at Robert Graham.
Robert Graham is an equal opportunity employer
#LI-HR1
Related Jobs
Central Valley, NY
Frequently asked questions
Keyholders at Robert Graham in Sunrise, FL, carry additional accountability like opening/closing the store and supervising staff shifts, blending sales leadership with operational duties. This role demands a fine balance between managing team productivity and delivering the brand’s upscale customer experience, setting it apart from standard sales associate roles.
Strong communication, deep product knowledge, and proactive sales coaching are vital. A Keyholder must inspire associates to elevate customer interactions while mastering Robert Graham’s eclectic fashion line, ensuring clients receive expert guidance and a personalized shopping journey that reflects the brand’s premium identity.
Yes, excelling as a Keyholder can lead to store management opportunities within Centric Brands Inc. Demonstrating leadership in sales generation and team development at Sawgrass often positions candidates for promotions to Assistant Manager or Store Manager roles, reflecting growth potential in luxury retail management.
Centric Brands depends on Keyholders to bridge frontline sales with store leadership, ensuring consistent brand messaging and customer satisfaction. At Robert Graham, this synergy supports local market growth through targeted events and staff motivation, reinforcing Centric Brands’ commitment to cultivating high-performing retail environments.
This role merges luxury fashion expertise with operational management, demanding elevated sales techniques and brand passion uncommon in many retail keyholder jobs. Centric Brands emphasizes personalized customer service and local market engagement, enhancing the Keyholder’s influence on both team culture and sales outcomes.
Sunrise’s retail sector, including Sawgrass Mills, experiences steady demand for experienced Keyholders, especially in luxury brands like Robert Graham. Candidates who exhibit strong leadership and sales skills typically face moderate competition, with opportunities increasing during peak shopping seasons and local promotional events.
Sunrise’s traffic patterns and proximity to Sawgrass Mills impact shift start times and punctuality expectations for Keyholders. The local retail culture values team collaboration and community engagement, encouraging Keyholders to foster a supportive environment that resonates with the diverse customer base in this vibrant Floridian market.
Keyholders in Sunrise, FL’s luxury retail typically earn between $32,000 and $42,000 annually, often supplemented by commissions. Robert Graham’s competitive compensation reflects the role’s mix of sales leadership and store responsibilities, aligning with Centric Brands’ commitment to rewarding performance within upscale retail.
Besides competitive pay, Keyholders enjoy a generous employee discount on Robert Graham’s luxury apparel, enhancing personal style and product familiarity. Centric Brands also fosters a development-focused culture, providing opportunities for skill advancement and participation in exclusive store events aimed at boosting local customer engagement.
The brand’s eclectic luxury vibe demands that Keyholders embody enthusiasm for fashion and exceptional customer service. At Sawgrass, this translates into nurturing a sales culture that prioritizes personalized client relationships and staff empowerment, ensuring every customer interaction reflects Robert Graham’s distinctive style and quality.