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KeyHolder, Robert Graham - Philadelphia Premium Outlet
Company : Centric Brands Inc.
Location : Pottstown, PA, 19464
Job Type : Full Time
Date Posted : 31 December 2025
About Us
ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.
The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.
Specific Responsibilities Would Include
SALES GENERATION:
- Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
- Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
- Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
- Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
- Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
CUSTOMER SERVICE:
- Ensure all associates provide the highest level of customer service to achieve World Class Service standards
- Ensure staff maintains constant client communication through referring to client books and client database
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
- Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
Our Best Fit Candidate Would Have
- Is dedicated to meeting the expectations and requirements of internal and external customers
- Gets first-hand customer information and uses it for improvements in products and services
- Acts with customers in mind; establishes and maintains effective relationships with customers
- Be knowledgeable and enthusiastic about fashion
- Excellent communication skills
- Availability to work weekends and Holidays and report to work on a timely fashion
- Ability to support management with supervision of scheduled staff in the store
- Hold Store Key
*This commission eligible position will receive a generous employee discount at Robert Graham.
Robert Graham is an equal opportunity employer
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Frequently asked questions
A Keyholder at Robert Graham thrives by combining fashion enthusiasm with leadership in sales and customer service. Mastery in product knowledge, ability to motivate teams, and excellent communication are crucial. Handling store keys responsibly and supporting staff scheduling also define success in this role.
Starting as a Keyholder at Robert Graham opens doors to store management or regional supervisory roles. The position develops leadership skills, sales strategy expertise, and customer relationship management—all valuable for advancing within Centric Brands Inc. and the retail fashion sector.
Keyholders play a pivotal role by bridging sales targets with frontline staff performance. They actively support sales generation, resolve customer concerns, and maintain store security. Their involvement ensures smooth daily operations and enhances the overall shopping experience.
Keyholders at Robert Graham benefit from competitive commission structures and generous employee discounts, particularly on luxury apparel. Centric Brands Inc. also fosters a dynamic work environment emphasizing career growth, providing staff with training and advancement opportunities.
Unlike typical retail roles, Robert Graham’s Keyholders blend leadership duties with deep brand immersion. They manage store security, support sales teams actively on the floor, and spearhead local market initiatives, reflecting a mix of management and hands-on sales responsibilities unique in the outlet environment.
Pottstown’s retail sector, anchored by Philadelphia Premium Outlets, maintains steady demand for Keyholders skilled in customer service and sales leadership. Given the area's outlet popularity, employers seek candidates who can elevate customer experiences and boost sales amidst moderate regional competition.
Commuting from Pottstown to Philadelphia Premium Outlet is straightforward, typically under 20 minutes by car. Public transit options are limited, so reliable personal transportation is recommended. Peak shopping hours may affect traffic, so planning schedules accordingly helps ensure punctuality.
Centric Brands Inc. leverages Keyholders at Robert Graham as frontline leaders who drive sales culture and brand loyalty. They act as brand ambassadors, implement corporate initiatives locally, and support store management, aligning daily operations with broader company goals in premium retail segments.
Robert Graham emphasizes comprehensive associate growth through sales mentorship and leadership opportunities for Keyholders. The role includes hands-on coaching and participation in marketing events, fostering skills that extend beyond routine retail tasks and enhancing career trajectories more than typical outlet positions.
Keyholders at Robert Graham in Pottstown, PA generally earn between $13 and $18 per hour, often supplemented by commissions. This range aligns with local retail outlet standards, reflecting the role’s blend of supervisory duties and sales performance incentives in the competitive Philadelphia market.