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KeyHolder, Robert Graham - Las Vegas Premium Outlets
Company : Centric Brands Inc.
Location : Las Vegas, NV, 89106
Job Type : Part Time
Date Posted : 31 December 2025
About Us
ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.
The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.
Specific Responsibilities Would Include
SALES GENERATION:
- Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
- Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
- Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
- Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
- Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
CUSTOMER SERVICE:
- Ensure all associates provide the highest level of customer service to achieve World Class Service standards
- Ensure staff maintains constant client communication through referring to client books and client database
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
- Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
Our Best Fit Candidate Would Have
- Is dedicated to meeting the expectations and requirements of internal and external customers
- Gets first-hand customer information and uses it for improvements in products and services
- Acts with customers in mind; establishes and maintains effective relationships with customers
- Be knowledgeable and enthusiastic about fashion
- Excellent communication skills
- Availability to work weekends and Holidays and report to work on a timely fashion
- Ability to support management with supervision of scheduled staff in the store
- Hold Store Key
*This commission eligible position will receive a generous employee discount at Robert Graham.
Robert Graham is an equal opportunity employer
#LI-HR1
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Frequently asked questions
At Robert Graham, Keyholders not only manage store operations but also drive a luxury brand's sales culture, requiring deep product knowledge and leadership on the sales floor. This contrasts with typical retail roles in Las Vegas, where emphasis might be more on routine customer service than brand-driven sales motivation.
Success demands strong sales coaching abilities, an aptitude for motivating diverse teams, and excellent customer engagement techniques. Being knowledgeable about fashion trends and merchandise intricacies also enhances your influence in a bustling retail environment like Las Vegas Premium Outlets.
A Keyholder position can lead to store management roles or regional supervisory opportunities within Centric Brands. Given the brand’s focus on development, motivated employees often advance by honing leadership and sales skills in the competitive Las Vegas retail market.
Balancing high customer expectations with staff coordination during peak shopping seasons in Las Vegas requires adaptability. The role demands quick decision-making and problem-solving to maintain the brand's luxury image amid the dynamic outlet shopping environment.
Centric Brands invests in ongoing training and promotes a collaborative culture where Keyholders receive coaching on advanced sales strategies. This support helps align the team with brand standards and boosts performance in the competitive Las Vegas retail landscape.
This role combines operational responsibilities with a strong emphasis on sales leadership and customer relationship building, tailored to Robert Graham’s eclectic luxury style. It requires managing both staff and merchandise with a focus on personalized client engagement unique to Centric Brands’ ethos.
Las Vegas Premium Outlets attract many applicants due to the area's retail vibrancy, but positions like Keyholder at Robert Graham require specialized skills in luxury brand sales and leadership, narrowing competition to candidates with relevant experience and fashion enthusiasm.
Traffic patterns near the outlets can be heavy, especially during weekends and holidays, so planning for flexible arrival times is wise. Public transit options are limited, making personal or carpool arrangements the most reliable for consistent punctuality.
Keyholder salaries in Las Vegas generally range from $35,000 to $45,000 annually, with commission opportunities enhancing earnings. At Robert Graham, compensation reflects both base pay and sales incentives, aligning with the luxury retail sector’s standards in this competitive market.