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KeyHolder, Robert Graham - Wrentham, Ma
Company : Centric Brands Inc.
Location : Wrentham, MA, 02093
Job Type : Part Time
Date Posted : 5 January 2026
About Us
ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.
The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.
Specific Responsibilities Would Include
SALES GENERATION:
- Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
- Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
- Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
- Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
- Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
CUSTOMER SERVICE:
- Ensure all associates provide the highest level of customer service to achieve World Class Service standards
- Ensure staff maintains constant client communication through referring to client books and client database
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
- Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
Our Best Fit Candidate Would Have
- Is dedicated to meeting the expectations and requirements of internal and external customers
- Gets first-hand customer information and uses it for improvements in products and services
- Acts with customers in mind; establishes and maintains effective relationships with customers
- Be knowledgeable and enthusiastic about fashion
- Excellent communication skills
- Availability to work weekends and Holidays and report to work on a timely fashion
- Ability to support management with supervision of scheduled staff in the store
- Hold Store Key
*This commission eligible position will receive a generous employee discount at Robert Graham.
Robert Graham is an equal opportunity employer
#LI-HR1
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Frequently asked questions
Wrentham's retail sector is growing steadily, with brands like Robert Graham increasing demand for Keyholders. Competition is moderate, so showcasing strong customer service skills and sales leadership can give candidates an edge in securing these roles locally.
Commuting to Wrentham is generally convenient via major highways and local transit, but peak hours can cause delays. Candidates should consider flexible scheduling or carpooling options to maintain punctuality in retail roles like Keyholder at Robert Graham.
Keyholders thrive by combining sales expertise with staff leadership and deep product knowledge. Exceptional communication and a passion for fashion elevate team performance and customer engagement, making these skills crucial in dynamic retail environments.
Starting as a Keyholder opens pathways to store management and regional leadership roles. Demonstrating sales success, team development, and brand advocacy can accelerate advancement within Centric Brands’ diverse luxury fashion portfolio.
Unlike general supervisors, Keyholders often hold store keys and directly influence sales floor dynamics through hands-on customer interaction and associate coaching, blending operational duties with frontline leadership in stores like Robert Graham.
Beyond competitive pay, this role offers commission eligibility and a generous employee discount on Robert Graham’s luxury apparel, rewarding high performers and fostering enthusiasm for the brand’s unique fashion offerings.
Centric Brands empowers Keyholders with training and collaborative event planning, ensuring they can motivate sales teams while maintaining exemplary customer service standards that align with Robert Graham’s upscale brand image.
Keyholders in Wrentham typically earn between $35,000 and $45,000 annually, with commission potential boosting overall compensation. Salaries reflect local retail standards and the luxury positioning of brands like Robert Graham.
Robert Graham offers a distinct luxury apparel environment, combining fashion-forward merchandise with a culture emphasizing personalized service and sales leadership, which may differ from mass-market retailers in nearby Massachusetts towns.
While formal certifications aren't mandatory, completing retail management or customer service training recognized in Massachusetts can strengthen applications and prepare candidates for leadership opportunities at stores like Robert Graham.