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KeyHolder, Robert Graham - Palm Beach Gardens
Company : Centric Brands Inc.
Location : Palm Beach Gardens, FL, 33410
Job Type : Part Time
Date Posted : 9 January 2026
About Us
ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.
The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.
Specific Responsibilities Would Include
SALES GENERATION:
- Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
- Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
- Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
- Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
- Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
CUSTOMER SERVICE:
- Ensure all associates provide the highest level of customer service to achieve World Class Service standards
- Ensure staff maintains constant client communication through referring to client books and client database
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
- Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
Our Best Fit Candidate Would Have
- Is dedicated to meeting the expectations and requirements of internal and external customers
- Gets first-hand customer information and uses it for improvements in products and services
- Acts with customers in mind; establishes and maintains effective relationships with customers
- Be knowledgeable and enthusiastic about fashion
- Excellent communication skills
- Availability to work weekends and Holidays and report to work on a timely fashion
- Ability to support management with supervision of scheduled staff in the store
- Hold Store Key
*This commission eligible position will receive a generous employee discount at Robert Graham.
Robert Graham is an equal opportunity employer
#LI-HR1
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Frequently asked questions
Palm Beach Gardens has a growing retail sector, making Keyholder roles moderately competitive. Candidates with strong sales leadership and customer service skills tend to stand out. Local demand is fueled by upscale brands like Robert Graham, so tailoring your application to luxury retail experience can improve your chances.
Given Palm Beach Gardens' higher living expenses compared to other Florida cities, Keyholder salaries typically reflect this with competitive pay. Expect hourly wages ranging from $14 to $18, often supplemented by commission, to balance the area's lifestyle costs.
At Robert Graham, a Keyholder actively drives sales by motivating staff and managing merchandise knowledge while holding store keys. Unlike general retail supervisors, they also play a pivotal role in local marketing events and customer relationship management, blending leadership with hands-on sales.
Success hinges on strong communication, deep product knowledge, and the ability to inspire a sales-driven culture. Luxury retail demands keen attention to customer experience and a passion for fashion trends, all crucial for elevating brand loyalty and sales performance.
Serving as a Keyholder offers a gateway to higher managerial roles within Centric Brands. This position hones leadership in sales and customer service, often leading to store manager opportunities or corporate pathways, especially in a dynamic brand-focused environment.
Centric Brands values a collaborative, customer-centric mindset with enthusiasm for fashion. Demonstrating adaptability, excellent communication, and a proactive approach to sales and team support aligns perfectly with their culture and the Robert Graham brand ethos.
Robert Graham emphasizes eclectic luxury, requiring Keyholders to blend sales acumen with fashion passion. This contrasts with some Centric Brands roles focused on mass-market retail, making this position ideal for those who thrive in upscale, customer-experience-driven settings.
In Palm Beach Gardens, Keyholders in luxury retail usually earn between $30,000 and $40,000 annually, combining base pay with commissions. This figure reflects the role's responsibility level and the area's market pay scales for supervisory retail positions.
Palm Beach Gardens' retail market is vibrant, with steady openings for supervisory roles like Keyholders. Seasonal spikes and luxury brand expansions often increase hiring activity, so keeping an eye on local job boards and retail events can provide timely application advantages.
Robert Graham's unique style demands Keyholders who can embody eclectic luxury both in customer interactions and merchandising. They’re expected to foster a passionate sales team, uphold brand standards, and create memorable store experiences that resonate with discerning clientele.