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KeyHolder, Robert Graham - Location
Company : Centric Brands Inc.
Location : Central Valley, NY, 10917
Job Type : Full Time / Part Time
Date Posted : 2 January 2026
About Us
ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.
The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.
Specific Responsibilities Would Include
SALES GENERATION:
- Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
- Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
- Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
- Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
- Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
CUSTOMER SERVICE:
- Ensure all associates provide the highest level of customer service to achieve World Class Service standards
- Ensure staff maintains constant client communication through referring to client books and client database
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
- Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
Our Best Fit Candidate Would Have
- Is dedicated to meeting the expectations and requirements of internal and external customers
- Gets first-hand customer information and uses it for improvements in products and services
- Acts with customers in mind; establishes and maintains effective relationships with customers
- Be knowledgeable and enthusiastic about fashion
- Excellent communication skills
- Availability to work weekends and Holidays and report to work on a timely fashion
- Ability to support management with supervision of scheduled staff in the store
- Hold Store Key
*This commission eligible position will receive a generous employee discount at Robert Graham.
Robert Graham is an equal opportunity employer
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Frequently asked questions
A Keyholder at Robert Graham not only drives sales but also oversees staff performance, ensures exceptional customer experiences, and manages store security. Their role includes mentoring associates, resolving customer issues swiftly, and actively participating on the sales floor to uphold the brand’s dynamic culture in Central Valley, NY.
Effective Keyholders combine deep product knowledge with leadership skills that foster team motivation. Strong communication and problem-solving abilities, alongside the capacity to handle store access responsibilities, set them apart. Their enthusiasm for fashion and ability to nurture local customer relationships are crucial in a luxury retail environment like Robert Graham.
Keyholders at Centric Brands can advance by refining leadership capabilities, mastering sales strategies, and gaining comprehensive brand expertise. Demonstrating initiative in customer engagement and contributing to store marketing efforts often leads to promotions into store management or regional supervisory roles within Robert Graham’s luxury apparel segment.
The Central Valley area has a vibrant retail scene with moderate competition for supervisory roles. Positions like Keyholder at Robert Graham attract candidates with retail experience and fashion interest, making it essential to showcase leadership potential and customer service excellence to stand out in this local job market.
Yes, commuting times in Central Valley can influence shift flexibility. Keyholders may need weekend and holiday availability to align with peak store hours, and punctuality is critical given the store’s dynamic environment. Understanding local traffic patterns helps in managing timely attendance and supporting smooth store operations.
Robert Graham provides a distinctive blend of luxury fashion culture and growth prospects within Centric Brands’ portfolio. Keyholders benefit from competitive commissions, generous employee discounts, and a workplace that values leadership development and customer passion, distinguishing it from more generic retail supervisory roles.
Centric Brands encourages Keyholders to actively participate in local marketing initiatives, develop sales incentives, and maintain close customer relationships. This approach ensures the Keyholder role contributes directly to elevating Robert Graham’s brand visibility and customer loyalty in the Central Valley retail landscape.
Keyholders in Central Valley typically earn between $35,000 and $45,000 annually, with additional earnings possible through commission incentives. This compensation aligns with retail supervisory roles in luxury apparel, reflecting both the responsibilities and the local market conditions around Robert Graham stores.
Central Valley’s diverse customer base demands tailored sales approaches and personalized service strategies. Keyholders must adapt to local tastes while maintaining brand standards, balancing high customer service expectations with effective team leadership to overcome regional retail challenges.