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KeyHolder, Robert Graham - NorthPark
Company : Centric Brands Inc.
Location : Dallas, TX, 75225
Job Type : Part Time
Date Posted : 5 January 2026
About Us
ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.
The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.
Specific Responsibilities Would Include
SALES GENERATION:
- Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
- Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
- Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
- Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
- Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
CUSTOMER SERVICE:
- Ensure all associates provide the highest level of customer service to achieve World Class Service standards
- Ensure staff maintains constant client communication through referring to client books and client database
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
- Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
Our Best Fit Candidate Would Have
- Is dedicated to meeting the expectations and requirements of internal and external customers
- Gets first-hand customer information and uses it for improvements in products and services
- Acts with customers in mind; establishes and maintains effective relationships with customers
- Be knowledgeable and enthusiastic about fashion
- Excellent communication skills
- Availability to work weekends and Holidays and report to work on a timely fashion
- Ability to support management with supervision of scheduled staff in the store
- Hold Store Key
*This commission eligible position will receive a generous employee discount at Robert Graham.
Robert Graham is an equal opportunity employer
#LI-HR1
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Frequently asked questions
Holding a Keyholder position at Robert Graham in NorthPark blends leadership with a strong sales and customer service focus, emphasizing fashion knowledge and local market engagement. Unlike generic retail, it requires active sales coaching and event collaboration, reflecting Dallas' upscale shopping culture and Centric Brands' commitment to luxury apparel.
A Keyholder actively motivates sales associates, providing real-time coaching on product expertise and sales techniques. They lead by example on the floor, ensuring that staff not only meet but exceed sales goals through elevated customer interactions, which is crucial for maintaining Robert Graham’s boutique-level service in Dallas’ competitive retail environment.
Keyholders often progress to store management roles or specialized brand leadership positions. Their hands-on sales leadership and team development experience at Robert Graham provide a solid foundation for higher responsibilities, especially within Centric Brands' diverse portfolio, aligning with growth trends in Dallas’ retail markets.
Dallas, particularly NorthPark Center, is a bustling retail hub with strong competition for leadership roles like Keyholder. The demand is high due to the area’s affluent shoppers and presence of luxury brands, making candidates with fashion enthusiasm and sales leadership highly sought after in this market.
Yes, understanding Dallas shoppers’ tastes and lifestyle nuances helps Keyholders tailor service and merchandise presentation effectively. This local insight supports building a loyal clientele and aligns with Robert Graham’s strategy to enhance community connections and customer experiences in NorthPark.
Apart from a generous employee discount on Robert Graham apparel, Centric Brands provides commission opportunities tied to sales performance. This commission-eligible structure encourages Keyholders to foster a dynamic sales culture while enjoying perks that resonate with the brand’s upscale identity in Dallas.
Centric Brands emphasizes collaboration, customer-first mindset, and professional growth, which shapes the Keyholder role into one of mentorship and proactive sales support. This culture encourages staff empowerment and innovative event planning, enhancing Robert Graham’s reputation within Dallas’ retail landscape.
Keyholders in Dallas typically earn between $35,000 and $45,000 annually, including commissions. This reflects the city’s cost of living and competitive retail wages, especially for positions combining supervisory duties and direct sales impact like those at Robert Graham's NorthPark location.
Success hinges on exceptional communication, deep fashion knowledge, and the ability to inspire a sales team. Being punctual, customer-focused, and adaptable to weekend and holiday schedules further distinguishes top candidates who can uphold Robert Graham’s luxury brand standards in Dallas.
Keyholders utilize client books and digital databases to maintain ongoing communication, ensuring personalized service and repeat business. Leveraging these tools helps manage customer expectations efficiently amidst NorthPark’s fast-paced environment, reinforcing Robert Graham’s commitment to world-class service.