Risevoic
Sales Associate, Robert Graham - Wrentham Premium Outlets
Company : Centric Brands Inc.
Location : Wrentham, MA, 02093
Job Type : Full Time / Part Time
Date Posted : 11 January 2026
About Us
ROBERT GRAHAM, founded in 2001, is an American eclectic luxury men's and women's apparel brand. Our Company offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.
This position is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. The person in this role will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.
Specific Responsibilities Would Include
SALES GENERATION:
- Meet sales goals - continuously motivate sales staff to meet assigned sales and productivity goals
- Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
- Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
- Work with the Store Manager to assist with events/incentives that will continue to grow customer base, with particular emphasis on building local market
CUSTOMER SERVICE:
- Ensure all associates provide the highest level of customer service to achieve World Class Service standards.
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
OTHER TRAITS:
- Is dedicated to meeting the expectations and requirements of internal and external customers.
- Gets first-hand customer information and uses it for improvements in products and services.
- Acts with customers in mind; establishes and maintains effective relationships with customers
Our Best Fit Candidate Would Have
- Minimum 2 years of consistently strong selling performance and clientele experience in an elevated contemporary brand
- High School Diploma or equivalent
- A strong commitment to customer service and teamwork
- Excellent brand and product knowledge
- Flexibility to work a retail schedule which includes evenings, weekends, and holidays
- Ability to lift up to 50 pounds of merchandise
- Knowledge of POS; basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook
- Experience working in a sales-commission environment preferred
*This commission eligible position will receive a generous employee discount at Robert Graham.
Salary Range: $15.50-$22.00
At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include a base hourly range at the time of employment. The stated base hourly range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, bonus and other Centric Brands sponsored benefit programs.
Centric Brands is an Equal Opportunity Employer
#LI-HR1
Related Jobs
Quincy, MA
Top trending job titles hiring now
Popular Searches for Sales Associate
Frequently asked questions
Wrentham, MA, has a growing retail sector, especially within premium outlet malls. Competition for sales associate roles is moderate, with candidates often needing strong customer service skills and sales experience to stand out in stores like Robert Graham at the Wrentham Premium Outlets.
While formal certifications aren’t mandatory for sales associate roles at Wrentham outlets, familiarity with POS systems, customer engagement techniques, and basic retail merchandising knowledge can significantly enhance your candidacy in this local retail market.
Starting as a sales associate at Robert Graham can lead to roles like lead sales associate or assistant store manager. Demonstrating consistent sales performance and deep brand knowledge often opens doors to supervisory positions within Centric Brands Inc. or other premium outlet locations.
Key skills include advanced product knowledge of luxury apparel, effective sales techniques to meet targets, and high-level customer service abilities. Being adaptable to retail schedules and proficient with POS systems also boosts performance in this role.
Centric Brands Inc. supports their sales teams with competitive commission structures and a generous employee discount at Robert Graham, which encourages both sales motivation and a strong connection with the brand’s products.
This role emphasizes cultivating a passionate sales culture with a focus on luxury men's and women's apparel. Centric Brands invests in staff development, encouraging an elevated customer experience and rewarding sales achievements, making it distinct among outlet retail jobs.
At Wrentham Premium Outlets, sales associates at Robert Graham earn between $15.50 and $22.00 hourly, which aligns with or slightly exceeds average retail sales wages in Massachusetts, considering the commission-eligible structure enhancing total earnings.
Handling diverse customer issues swiftly, maintaining sales momentum during peak outlet hours, and balancing inventory tasks with personalized service are common challenges. Success requires multitasking and a genuine commitment to the brand’s luxury retail standards.
Yes, retail schedules at Wrentham Premium Outlets typically include evenings, weekends, and holiday shifts to match customer traffic patterns, so flexibility is essential for anyone aiming to thrive in this sales associate role.
Centric Brands fosters career growth through ongoing training focused on sales techniques and product expertise, plus opportunities to participate in store events and promotions, helping associates build skills and advance within the company’s retail network.