Risevoic
Retail Sales Associate
Company : Roche Bros.
Location : Franklin, MA, 02038
Job Type : Full Time / Part Time
Date Posted : 22 December 2025
Overview
To stock merchandise on shelves and displays throughout the department in a careful, clean, neat and expedient manner; ensuring that all product is fresh, rotated and well stocked for our customers while maintaining great customer service.
Minimum Qualifications
- Must be 16 years of age; (18 to use compactor)
- Complete training in the grocery operation.
- Ability to prioritize work load and have sense of urgency.
- Must be able to read, write, speak, and understand English, with the ability to follow instructions.
- Ability to work a scheduled based on the business needs of the store location.
- Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
- Greet assist and thank customers in a prompt, courteous and friendly manner.
- Commit to the “Golden Rule” and work with other associates to build a strong grocery team.
- Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
- Receive and unload deliveries, check for accuracy, and store product in designated area.
- Keep all grocery products in display cases, coolers and freezers rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
- Clean shelves as they are restocked, fill and build displays, and make sure these are blocked and straightened.
- Help to keep the department merchandised in accordance with the needs of the community.
- Return all overstock to stockroom in an organized manner.
- Perform price changes when necessary.
- Notify grocery manager of potential shrink problems (damaged or missing merchandise), out-of-stock items on shelf, potential security problems, and customer requests/complaints.
- Practice the “Cleaner’s Creed” and proper sanitation procedures.
- Monitor cooler and display area temperatures to ensure product quality; report refrigeration failure immediately.
- Keep sales and work area swept clean, orderly, and free from safety hazards; report hazards to management.
- Exercise proper safety practices when lifting or moving product or using equipment and tools.
Secondary Job Functions:
- Assisting the front end with bagging at busy times.
- Present favorable impression in dress, personal hygiene and business attitude.
- Properly dispose of trash.
- Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
- Other duties assigned by management.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting, pulling up to 500 lbs, climbing up to 8 feet, and smelling.
1-33% (O) Occasionally
Walking on title or concrete, carrying and lifting up to 50 lbs, pushing up to 500 lbs, bending, balancing, stooping, kneeling, couching, handling, fingering, feeling, crawling, and talking.
34-66% (F) Frequently
Standing on title or concrete, reaching at waist or overhead, seeing and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Loud noise, slipper or cluttered floor, contact with sharp objects and skin irritants, toxic exposure (see material safety data sheet) nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of back and neck and hazardous equipment (mechanical moving parts).
34-66% (F) Frequently
Machines, tools, and equipment utilized:
Pallets, pallet jacks, power jack, u-boats, transport dollies, pricing gun, case cutter, trash compactor, display dividers, approved cleaning supplies
Repetitive Action:
Continuous movement of entire body.
Working Conditions: Working environment is inside and outside, and may include exposure to cold temperatures.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
Expect a dynamic day balancing stocking shelves, assisting customers, and maintaining product freshness in a retail environment. Tasks often include rotating inventory, managing displays, and collaborating with team members to ensure smooth store operations in Franklin’s grocery retail scene.
Emphasize your ability to multitask efficiently, strong communication for customer interaction, and attention to detail for inventory management. Local employers value team-oriented candidates who can adapt quickly to fast-paced grocery retail settings like Roche Bros.
While formal certifications aren’t always required, completing grocery operations training and safety courses can boost your chances. Franklin employers often appreciate candidates familiar with inventory management and sanitation standards relevant to retail food stores.
Roche Bros. fosters a supportive environment focusing on teamwork and professional growth. Associates often gain valuable retail experience, with potential pathways to supervisory roles through ongoing training and demonstrated commitment within the company.
At Roche Bros., customer interaction is key. Sales associates are expected to engage courteously, assist promptly, and uphold a friendly store atmosphere, reinforcing the company’s commitment to excellent service and community connection in Franklin.
Retail Sales Associates at Roche Bros. in Franklin typically earn between $15.00 and $17.90 per hour. This range aligns with Massachusetts pay transparency laws and reflects factors like experience and qualifications relevant to local grocery retail roles.
Franklin’s retail sector shows steady demand for sales associates, driven by community-focused grocery stores like Roche Bros. Compared to larger metro areas, competition is moderate, offering promising job availability for qualified retail candidates.
Franklin offers accessible commuting via car and public transit options like commuter rails and bus lines. Planning your route considering store hours and local traffic can improve punctuality and work-life balance for retail associates.
Roche Bros. emphasizes a respectful, team-oriented culture and high associate morale, setting it apart. The role combines traditional retail duties with a focus on community needs, product quality, and safety practices unique to this grocery environment.
Familiarize yourself with grocery operations, practice effective communication, and develop a strong sense of urgency to manage workload. Demonstrating reliability, teamwork, and adherence to safety protocols will align you with Roche Bros.' standards.