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Retail Sales Agent
Company : Omni Amelia Island Resort
Location : Hot Springs, VA, 24445
Job Type : Full Time / Part Time
Date Posted : 9 January 2026
Location
The Omni Homestead Resort & Spa
Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.
Job Description
Perform the role of a shopkeeper, present merchandise to customers, assist with merchandise selection and facilitate sales transactions at the beautiful Omni Homestead Resort.
Responsibilities
- Stocks shelves, counters, tables and similar display fixtures with merchandise in a fashion that maximizes product visibility and promotes sales. Arranges signage and advertising collateral in an attractive fashion.
- Sell merchandise to guests.
- Make sure shop is always clean with proper displays, place new merchandise on floor and ensure that all items are properly tagged and maintain control of inventory.
- Affix accurate prices to merchandise with stamps, tags, labels and similar methods.
- Provides suggestions, information, and similar assistance to customers as requested. Maintains substantial knowledge of products in assigned store as well as general product knowledge regarding merchandise for sale in other retail outlets on property.
- Accurately record sales and other transactions using the point of sale system. Accept payment and make change as necessary following established accounting procedures.Maintains continuous effort to clean shelves, counters, tables, fixtures, glass and floors.
- Maintains awareness to all safety precautions and procedures to ensure a safe atmosphere for guests and employee partners.Completes daily sales reports for analysis.
- Is aware of current monthly sales performance and increases sales per hour and units per transaction as required.Participates in periodic merchandise inventory as scheduled.
- Upsell and have product knowledge to assist guest
- Any other reasonable task as requested by management
Qualifications
- Must have strong and excellent customer service skills
- Flexible schedule to include evenings, weekends and holidays
- Must be able to stand for length of shift
- Previous retail sales experience preffered
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Frequently asked questions
Working as a Retail Sales Agent at Omni Amelia Island Resort involves managing merchandise in a dynamic resort environment. Agents must adapt to seasonal fluctuations in guest traffic and maintain high service standards, ensuring products are well-displayed and sales goals met while catering to diverse visitor needs.
Retail sales positions in Hot Springs often blend personalized customer service with a focus on local tourism. Unlike urban jobs, agents here handle a mix of resort guests and locals, requiring adaptability and knowledge of regional products, making the sales approach more relationship-driven than volume-based.
Success as a Retail Sales Agent at Omni Amelia Island Resort hinges on excellent customer engagement, thorough product knowledge, and inventory management. Strong communication and upselling abilities help connect guests with merchandise, enhancing both guest satisfaction and sales performance.
Retail Sales Agents in the Hot Springs hospitality sector can progress into supervisory or managerial roles by demonstrating leadership and sales expertise. Gaining experience with resort-specific merchandise and operational procedures opens pathways to specialized retail consultant or coordinator positions.
The demand for retail sales agents in Hot Springs resorts is moderately competitive, with seasonal peaks due to tourism. Candidates with flexible availability and prior retail experience have an edge, as resorts like Omni Amelia Island prioritize adaptability and customer service excellence.
Retail Sales Agents in Hot Springs, VA earn approximately $26,000 to $33,000 annually, reflecting local cost of living and tourism-driven demand. This range is slightly below the national average but is often supplemented by employee discounts and tips in resort retail environments.
Omni Amelia Island Resort emphasizes personalized service, encouraging Retail Sales Agents to act as knowledgeable guides for guests, suggesting merchandise that complements their stay. This guest-centric approach differentiates the role by blending sales with authentic hospitality.
Daily tasks include arranging merchandise attractively, maintaining clean displays, processing sales transactions accurately, and restocking inventory. Agents also engage with guests to provide product information, upsell, and ensure a welcoming shopping environment aligned with resort standards.
Applicants with previous retail sales experience, especially in hospitality or resort settings, stand out. Strong customer service skills, flexibility for varied shifts, and the ability to manage inventory efficiently are also highly valued for success in this role.
Hot Springs’ tourism-driven economy fosters a collaborative and guest-focused work culture at Omni Amelia Island Resort. Employees often embrace community spirit and southern hospitality values, which enrich customer interactions and create a supportive environment for retail staff.