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Retail Dining Manager - Healthcare
Company : Sodexo
Location : Worcester, MA, 01605
Job Type : Full Time
Date Posted : 12 January 2026
Role Overview
Sodexo is seeking a Retail Food Manager located at UMASS Healthcare in Worcester, MA.
Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being
What You'll Do
- create and deliver innovative and enriching cafe experiences for patients, family and staff daily;
- deliver high quality food service;
- mentor, develop, and retain frontline staff;
- develop and maintain client and customer relationships;
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- have a background in food service or culinary management;
- proven ability to mentor, train, and coach frontline employees;
- can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service;
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - High School Diploma or GED or EquivalentMinimum Management Experience - 1 year
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Frequently asked questions
A Retail Dining Manager in healthcare uniquely shapes patient satisfaction by curating nourishing, appealing meal options and crafting inviting dining environments. Their leadership ensures food service meets dietary needs and comfort, enhancing overall patient well-being and positively influencing recovery experiences within medical centers like UMass Worcester.
Culinary management experience equips a Retail Dining Manager with expertise in food quality and kitchen operations, which is essential for mentoring frontline staff. This background fosters effective communication, skill development, and motivation, driving consistent high-quality food service in a healthcare setting under Sodexo’s standards.
Daily duties include overseeing food service quality, coordinating staff schedules, ensuring compliance with health regulations, and fostering welcoming cafe experiences for patients and visitors. Managers also build strong client relationships and handle multiple operational priorities to maintain smooth service delivery.
Sodexo champions a respectful workplace that values individuality and inclusion, promoting an environment where diverse perspectives thrive. Their commitment manifests in equal employment opportunities and initiatives supporting employee well-being, ensuring that every team member feels valued and empowered.
Retail Dining Managers in Worcester, MA, typically earn between $55,000 and $70,000 annually, depending on experience and credentials. This aligns with the regional healthcare dining management market, reflecting competitive compensation to attract skilled professionals.
Worcester's healthcare dining management market is moderately competitive, with steady demand driven by expanding healthcare services. Employers like Sodexo value candidates with leadership and culinary expertise, reflecting a trend toward enhancing patient dining experiences through skilled management.
Facilities often seek candidates with at least a high school diploma, culinary or food service management experience, and proven leadership in healthcare or retail dining. Familiarity with nutrition standards and regulatory compliance in Massachusetts healthcare settings is highly regarded.
Sodexo tailors its retail dining strategies in healthcare by emphasizing patient nutrition, safety, and comfort, unlike generic retail settings. Their focus includes crafting therapeutic menus and fostering environments that support healing, which distinguishes healthcare dining from other client services.
Managers can progress into senior leadership roles overseeing multiple healthcare sites, specialize in nutrition program development, or transition into integrated facilities management. Sodexo’s tuition reimbursement and career development programs support continuous advancement.
Managers must balance high patient dietary needs with operational efficiency in a large healthcare environment. Navigating strict health codes, coordinating diverse teams, and innovating patient-centered dining experiences require adaptability and strong communication skills.