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Patient Service Representative
Company : Dental Care Alliance
Location : Brewster, NY, 10509
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Brewster Pediatrics is looking for a Patient Service Representative in Brewster, New York, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
Type:Full-TimeSpecialty:Pediatric
What we offer:
- Flexible scheduling options
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!Compensation for this role is $21.00 - $24.00 per hour.#Mbel
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- Experience working in a dental, medical, or other health-care office, preferred
- Must have at least 1 year of hand on experience
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Brewster, NY, shows moderate demand for Patient Service Representatives, especially within pediatric care settings like Dental Care Alliance. Candidates with dental or healthcare office experience tend to stand out due to local competition, making hands-on skills and insurance knowledge highly valuable for securing roles here.
While no strict certifications are mandated in Brewster for Patient Service Representatives, familiarity with regional insurance plans (HMO/PPO) and healthcare compliance standards can enhance candidacy. Local employers appreciate candidates with practical healthcare office experience and strong customer service abilities.
Mastery of communication, appointment scheduling, and patient account management is crucial. A successful Patient Service Representative also needs to confidently handle insurance inquiries and maintain a welcoming environment, which directly influences patient satisfaction and office efficiency.
Starting as a Patient Service Representative opens pathways into healthcare administration, billing specialization, or clinical support roles. Gaining expertise in medical software and insurance processes can pave the way for supervisory positions or specialized patient care coordination.
Daily activities include greeting patients warmly, managing appointment calendars, verifying insurance coverage, and assisting with billing. Additionally, they serve as vital communication links between patients and clinical staff, ensuring smooth treatment plan coordination.
Dental Care Alliance emphasizes a team-driven atmosphere with cutting-edge dental technology, offering flexible schedules and comprehensive benefits. Their Patient Service Representatives also play a pivotal role in fostering patient comfort and supporting pediatric specialties, distinguishing the experience from other healthcare employers.
At Dental Care Alliance, the focus on personalized patient care within a pediatric setting creates a supportive environment. Their investment in modern technology and employee benefits, such as health coverage and 401(k) plans, adds value beyond standard customer service duties.
Compensation typically ranges from $21.00 to $24.00 per hour in Brewster for Patient Service Representatives, reflecting local market rates and the specialized nature of pediatric dental support roles. Benefits packages often supplement this competitive hourly wage.
While some employers prefer at least one year of hands-on dental or healthcare office experience, strong customer service skills and a willingness to learn can sometimes offset limited experience, especially in entry-level positions focused on patient interaction.
Yes, many practices in Brewster, including Dental Care Alliance, offer flexible scheduling options to accommodate work-life balance. This flexibility benefits those managing family commitments or pursuing further education alongside their role.