Risevoic
Patient Service Representative
Company : Dental Care Alliance
Location : East Peoria, IL, 61611
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Maple Shade Dental is looking for a Patient Service Representative in East Peoria, Illinois, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
Schedule:Monday-Thursday 8am-5pm, Friday 8am-2pm
What we offer:
- Flexible scheduling options
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!Compensation for this role is $19.00 - $20.00 per hour.
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- Experience working in a dental, medical, or other health-care office, preferred
- Must have at least 1 year of hands on experience
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
Related Jobs
Aurora, IL
Top trending job titles hiring now
Popular Searches for Patient Service Representative
Frequently asked questions
In East Peoria, IL, Patient Service Representatives often navigate a mix of rural and suburban patient demographics, requiring adaptability in managing diverse insurance plans and patient inquiries. This role demands sensitivity to local healthcare access challenges, ensuring smooth appointment scheduling and patient support tailored to community specifics.
While formal certifications aren't always mandatory in East Peoria, familiarity with insurance types like HMO and PPO, plus hands-on dental office experience, significantly enhance employability. Skills in customer communication and appointment management are highly prized given the region's focus on personalized patient care.
Daily duties include greeting patients warmly, managing phone inquiries, scheduling and confirming appointments, and assisting with patient billing. This role also involves ensuring the waiting area remains welcoming and tracking no-shows, all critical for maintaining seamless clinical operations.
With experience, Patient Service Representatives often move towards practice management, billing specialist roles, or insurance coordination. Gaining expertise in dental software and patient relations can open doors to supervisory positions or specialized administrative roles within healthcare settings.
Dental Care Alliance attracts applicants due to its modern facilities and team-oriented culture. While competition exists, candidates with strong customer service skills and dental office experience stand out, especially those flexible with scheduling and adept at managing patient financial arrangements.
At Dental Care Alliance, Patient Service Representatives benefit from access to cutting-edge dental technology and a collaborative work environment. The company offers flexible schedules and robust benefits, fostering both personal well-being and skill development within a patient-centered practice.
Compensation for this role typically ranges between $19.00 and $20.00 per hour in East Peoria, reflecting local market rates for healthcare customer service roles. This pay scale aligns with the responsibilities of managing patient interactions and supporting clinical teams in dental settings.
Part-time positions do exist but are less frequent compared to full-time roles, as dental practices often require consistent front desk coverage. Candidates seeking flexible hours may find openings with varied schedules, especially in clinics emphasizing work-life balance.
Unlike broader healthcare representatives, Patient Service Representatives in dental settings focus on appointment management, patient comfort, and financial arrangements specific to oral health services. This specialization requires familiarity with dental terminology and treatment plans.
This position acts as a vital bridge between patients and clinical staff, handling scheduling, inquiries, and billing to ensure smooth operations. By supporting the team with flexible assistance and maintaining patient satisfaction, representatives help optimize treatment delivery.