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Patient Service Representative
Company : Prime Healthcare Services
Location : Aurora, IL, 60506
Job Type : Full Time
Date Posted : 6 January 2026
Overview
- Department: Cardiology Clinic
- Schedule: Days
- Facility: Mercy Medical Center
- Location: Aurora, IL
Responsibilities
Responsible for greeting customers, providing information, and communicating with other departments. Responsible for appointment scheduling.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
1. High School diploma or equivalent required.
2. Minimum of one year experience in customer service.
3. Six (6) months experience in a health care setting and office equipment preferred.
4. Current BLS certificate.
Pay Transparency
Prime Healthcare Illinois Medical Group offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $16.75 to $24.26. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.
The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/
Employment Status
Full TimeShift
DaysEqual Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
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Frequently asked questions
Patient Service Representatives in Aurora's cardiology clinics primarily manage appointment scheduling and provide essential information to patients during day shifts. They serve as the first point of contact, ensuring smooth communication between patients and departments, which is crucial in a fast-paced healthcare environment like Prime Healthcare Services.
Beyond a high school diploma, having a current BLS (Basic Life Support) certificate is highly regarded for Patient Service Representatives at Prime Healthcare. Experience in healthcare settings and familiarity with office equipment further enhance a candidate’s suitability, reflecting the company’s commitment to quality patient access services.
Patient Service Representative roles at Prime Healthcare Services are competitive, offering wages between $16.75 and $24.26 per hour. Aurora's healthcare job market has a steady demand for professionals with customer service and healthcare experience, making this position appealing for those seeking stability and comprehensive benefits.
Prime Healthcare Services emphasizes tailored benefits and a comprehensive rewards package, setting its Patient Service Representative position apart. The role integrates direct patient interaction in a cardiology clinic with structured day shifts, combining healthcare knowledge with customer service skills uniquely compared to other Illinois providers.
While not explicitly stated, familiarity with medical office equipment and basic healthcare software is preferred at Prime Healthcare Services. This proficiency supports efficient appointment scheduling and interdepartmental communication, enabling Patient Service Representatives to optimize patient access services within the cardiology department.
In Aurora, Patient Service Representatives often navigate challenges such as high patient volume and complex insurance protocols. Effective communication skills and organizational abilities are vital to managing these hurdles while maintaining smooth scheduling and patient satisfaction within busy cardiology facilities.
Aurora’s Patient Service Representative roles at Prime Healthcare offer a competitive hourly wage ranging from $16.75 to $24.26, which aligns closely with Chicago suburbs. Variations usually depend on experience and certifications, but Aurora tends to provide favorable compensation relative to local cost of living and demand.
The role offers exposure to a clinical cardiology setting combined with comprehensive benefits, including tuition reimbursement, which supports career advancement. Employees can develop both patient interaction skills and healthcare knowledge, making it a strong foundation for progressing in healthcare customer service fields.
Daily tasks include greeting patients, handling appointment scheduling, and facilitating communication across departments. This role demands strong interpersonal skills and the ability to manage administrative duties efficiently, ensuring patients receive timely and accurate service in the cardiology clinic setting.
Prime Healthcare Services offers a flexible benefits package allowing employees to customize options such as medical, dental, vision coverage, and voluntary benefits. This adaptability supports Patient Service Representatives in Aurora to match their healthcare, financial, and educational needs effectively.