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Patient Service Specialist
Company : Select Medical
Location : Vernon Hills, IL, 60061-1443
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Overview
Patient Service Specialist
Vernon Hills, IL
Looking for a dedicated, compassionate, and focused individual with strong communication and interpersonal skills, as well as, excels in time management, multi-tasking, and a faster paced environment. This employee will need to be able to fulfill 40hrs/wk in order to manage all front desk operations including but not limited to phones, scheduling, insurance verifications, faxing/scanning, quality assurance, cleaning/sanitizing, assisting with laundry, and patient aide work as appropriate.
Location: 935 Lakeview Parkway, Suite 195, Vernon Hills IL 60061
Position Type: Full Time
Schedule: Monday-Friday (2 evenings until 7pm)
Compensation: Hourly Rate - $17.00 - $20.00/hour based on experience
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/Rx, vision and dental plan
- Invest in Your Future: Company-matching 401(k) retirement plans, as well as Life and Disability protection
When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
- Regular communication with parties such as therapists, insurance companies, attorney offices, translation companies, market operational leaders and business development team
Qualifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED required
Preferred Qualifications:
- Insurance Verification Experience
- 1 Year of Front Desk Experienc
Physical Requirements:
- Ability to communicate clearly and professionally with co-workers and patients
- Ability to multi-task phone, computer, and in-person interactions
- Ability to use computer scheduling software (with appropriate training)
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
- Appropriate manual dexterity to enable typing (including 10-key) and mouse use throughout a work day/shift
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement
Equal Opportunity Employer/including Disabled/Veterans
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Frequently asked questions
Vernon Hills shows a steady need for Patient Service Specialists, driven by numerous outpatient physical therapy clinics. Employers seek candidates skilled in multitasking and insurance verification, creating moderate competition but ample opportunity for those with solid front-desk experience and communication skills.
Managing simultaneous phone calls, coordinating appointments, and handling insurance verifications can be demanding in busy outpatient settings. Specialists must prioritize tasks effectively, maintain clear communication, and adapt quickly to shifting patient needs to sustain smooth front desk operations.
While a high school diploma suffices, certifications in medical billing, insurance processes, or patient administration can provide an edge. Local employers often value candidates familiar with regional insurance carriers and healthcare regulations, boosting job prospects in Vernon Hills.
Select Medical offers generous paid time off to encourage healthy work-life balance. Comprehensive health plans and retirement benefits further demonstrate the company's commitment to employee wellness, helping Patient Service Specialists manage job pressures while maintaining personal health.
At Select Medical, Patient Service Specialists handle a broad scope including insurance authorizations, co-pay collections, and coordination with therapists and external parties. This multifaceted role combines administrative duties with direct patient interaction, emphasizing an exceptional front-desk experience.
Daily activities include welcoming patients, managing appointment schedules, verifying insurance coverage, and facilitating communication among therapists, insurers, and legal representatives, all while maintaining a clean and organized reception area to support smooth clinic operations.
Hourly wages typically range from $17 to $20, reflecting experience and role complexity. This aligns with Vernon Hills' market rates for healthcare support roles, offering competitive compensation for specialists adept in multitasking and patient service.
Effective communication greatly impacts patient satisfaction and operational flow. Specialists who demonstrate empathy, clarity, and professionalism help establish trust, streamline appointment processes, and improve overall care experiences within Select Medical's outpatient centers.
Vernon Hills benefits from accessible roadways and public transit options, but peak hours may cause congestion. Candidates should evaluate commute times to 935 Lakeview Parkway, balancing travel convenience with shift schedules that include occasional evening hours.
Specialists can progress to roles such as patient services manager, clinical care coordinator, or insurance verification expert. Gaining additional certifications and experience with healthcare operations can open pathways to supervisory or specialized administrative positions locally.