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Customer Service Specialist
Company : Ferrellgas
Location : Melrose Park, IL, 60160
Job Type : Full Time
Date Posted : 30 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Pay: From $17 per hour.
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
- Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
- Works with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensures accurate account maintenance and updating of account information.
- Uses next call avoidance technique to mitigate future questions.
- Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
- Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
- Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
- Supports the set-up of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Strong communication skills with a focus on negotiation and customer rapport are highly sought after in Melrose Park. Employers value candidates proficient in Microsoft Office and adept at managing account details, which aligns with the technical and interpersonal demands typical for a Customer Service Specialist in this region.
Many specialists grow by expanding expertise into customer relations management or sales-oriented roles. Gaining experience in problem resolution, mastering CRM software, and developing leadership abilities can open doors to supervisory positions or specialized customer service domains in Illinois.
Handling inquiries via multiple channels like phone, chat, and social media requires agility and patience. Prospective specialists should sharpen de-escalation techniques, learn to identify customer concerns swiftly, and maintain meticulous account records to excel in this dynamic environment.
Ferrellgas offers a team-oriented culture where individual contributions are valued, alongside benefits such as medical coverage, 401(k) matching, and employee stock ownership. This fosters not only job stability but also personal growth opportunities within the customer service domain.
The role uniquely combines inbound and outbound customer interactions for diverse product lines like Ferrellgas and Blue Rhino. Additionally, the company's emphasis on flexible benefits, tuition reimbursement, and parental leave distinguishes it among local employers.
The position offers a starting pay from $17 per hour, reflecting competitive compensation in the Melrose Park market. Coupled with comprehensive benefits and employee stock ownership, the total remuneration package supports long-term career satisfaction.
Melrose Park maintains a steady demand for customer-focused professionals due to its blend of industrial and retail sectors. While competition exists, the presence of companies like Ferrellgas creates consistent openings for skilled Customer Service Specialists.
Yes, Melrose Park’s proximity to Chicago means many candidates value manageable commutes and flexible schedules. Employers often adapt to this by offering hybrid work options or shift variations, enhancing job attractiveness for Customer Service Specialists.
A high school diploma coupled with at least one year of customer service experience is commonly required. Demonstrated proficiency in data entry, Microsoft Office, and excellent verbal and written communication are essential to meet hiring benchmarks.
This role involves scheduling deliveries, managing account details, and occasionally handling payments, blurring lines between service and sales. Strong negotiation skills and customer relationship maintenance are pivotal in supporting both operational and revenue objectives.