Risevoic
Customer Service Specialist
Company : Ferrellgas
Location : New Paris, IN, 46553
Job Type : Full Time
Date Posted : 30 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Mastering clear communication and negotiation techniques is vital for a Customer Service Specialist in New Paris, IN. Familiarity with Microsoft Office, especially Excel and Word, alongside strong organizational capabilities, helps manage customer accounts efficiently and enhances service quality.
While both roles focus on client interaction, a Customer Service Specialist often handles a wider range of tasks like account maintenance, order scheduling, and payment processing. In contrast, a Customer Care Specialist may concentrate more on relationship-building and personalized support.
Experienced Customer Service Specialists can progress into managerial roles, customer experience analyst positions, or specialize in areas like customer education or loyalty programs, especially within industries like energy services in locations such as New Paris, IN.
Ferrellgas provides an appealing benefits package including employee stock ownership plans (ESOP), tuition reimbursement, and propane discounts. These perks not only support employees’ financial health but also enhance long-term career satisfaction.
Daily responsibilities entail managing inbound and outbound communications via phone, chat, or email, resolving customer issues swiftly, scheduling deliveries, and using negotiation skills to maintain positive client relationships with Ferrellgas and Blue Rhino customers.
New Paris, IN, has a moderate demand for customer support roles, with companies like Ferrellgas actively recruiting. Candidates with strong communication skills and local work authorization tend to have an advantage due to the community-focused service environment.
Given New Paris's small-town layout, commuting to Ferrellgas is generally convenient. Most employees find travel times reasonable, which supports work-life balance, an important factor for those considering the Customer Service Specialist position locally.
In New Paris, IN, Customer Service Specialists typically earn between $35,000 and $45,000 annually. Ferrellgas’s compensation aligns competitively with regional standards, factoring in experience and skill level to reward exceptional customer service expertise.
Ferrellgas fosters growth by recognizing talents and encourages internal advancement for Customer Service Specialists. Employees can expand their roles, possibly transitioning into customer relations management or specialized support functions over time.
Handling both Ferrellgas and Blue Rhino customers means balancing diverse client needs, requiring adaptability and strong multitasking skills. Additionally, managing emergency scripts and de-escalation calls presents specific challenges unique to this company’s service environment.