Risevoic
Customer Service Specialist
Company : Ferrellgas
Location : Raleigh, NC, 27607
Job Type : Full Time
Date Posted : 30 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Raleigh's growing business environment fosters moderate competition for Customer Service Specialist roles. Candidates with strong communication and negotiation skills, especially those familiar with customer care technologies, tend to stand out in this local market where service excellence is highly valued.
While formal certifications aren't always mandatory, proficiency in Microsoft Office and experience in customer relationship management tools are highly favored in Raleigh. Additionally, local employers appreciate candidates who demonstrate strong organizational and de-escalation capabilities.
Customer Service Specialists often juggle answering calls, managing emails and chats, resolving inquiries, and scheduling deliveries. They also maintain accurate customer accounts and use negotiation skills to handle service issues effectively, creating a dynamic and engaging workday.
Starting as a Customer Service Specialist opens doors to roles like Customer Relations Manager or Customer Experience Strategist. Gaining expertise in customer communication and operational tools can accelerate advancement, especially in companies that emphasize team collaboration and professional development.
While both roles focus on client interactions, a Customer Service Specialist often handles broader tasks including negotiation and order scheduling, whereas Customer Support Specialists might concentrate more on technical assistance and problem resolution, reflecting nuanced differences in service delivery.
Ferrellgas emphasizes a team-oriented culture with comprehensive benefits like tuition reimbursement and employee stock ownership. Their Customer Service Specialists engage with both internal and external customers, fostering growth beyond typical service interactions.
At Ferrellgas, Customer Service Specialists gain exposure to diverse communication channels including social media and emergency service protocols. The role supports career development through wellness programs and referral incentives, creating a well-rounded employment experience.
Customer Service Specialists in Raleigh typically earn between $38,000 and $48,000 annually, depending on experience and specific company benefits. Ferrellgas’s competitive compensation often includes medical coverage and 401(k) matching, enhancing overall remuneration.
Strong negotiation abilities are crucial, enabling specialists to resolve customer issues effectively, schedule deliveries, and mitigate future inquiries. This skill directly impacts customer satisfaction and operational efficiency in service roles.
Adaptability, clear communication, and proficiency with data entry and customer management software are highly sought after. Candidates who excel in building rapport and managing complex inquiries tend to thrive in this evolving customer service landscape.