Risevoic
Customer Service Specialist
Company : Ferrellgas
Location : Omaha, NE, 68137
Job Type : Full Time
Date Posted : 30 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Omaha's growing business landscape has increased demand for customer service specialists, especially in sectors like energy and retail. Candidates with strong communication skills and local market knowledge often find more opportunities, reflecting the city's emphasis on relationship-driven customer care roles.
While formal certifications aren't always mandatory, customer service roles in Nebraska benefit from training in conflict resolution and CRM software. Employers value candidates who demonstrate proficiency in Microsoft Office tools and strong negotiation abilities to enhance customer satisfaction locally.
Working with Ferrellgas involves managing inquiries for propane services, which requires a solid understanding of delivery scheduling and emergency protocols. Specialists must adeptly handle sensitive situations with calm de-escalation and maintain accurate account details to support safe and efficient service.
Ferrellgas fosters a team-centric culture where customer service specialists’ feedback directly impacts service improvements. This inclusive environment encourages sharing insights gathered from daily customer interactions, promoting growth both for employees and the company’s customer relations.
Expect to manage inbound and outbound communications via phone, chat, and email, schedule deliveries, update customer accounts, and resolve billing or service issues. Strong organizational skills and the ability to multitask efficiently are essential to navigate the fast-paced energy customer service environment.
Professionals often progress by enhancing negotiation and technical support skills, moving into supervisory or management positions. Gaining expertise in customer operations or sales coordination can also open doors to specialized roles within customer experience or account management sectors.
Customer Service Specialists in Omaha typically earn between $35,000 and $45,000 annually, depending on experience and skills. Ferrellgas offers competitive compensation aligned with regional standards, complemented by benefits like 401(k) matching and employee stock ownership plans.
Ferrellgas specialists handle both general inquiries and industry-specific issues like propane delivery scheduling and emergency account management. This dual focus demands technical knowledge alongside traditional customer care skills, creating a distinct blend of responsibilities.
Proficiency in Microsoft Office, strong verbal and written communication, and adeptness at negotiation are highly valued. Additionally, demonstrating an ability to manage customer accounts accurately and resolve conflicts calmly can significantly enhance candidacy.
Ferrellgas emphasizes teamwork and employee growth within Omaha’s community-oriented culture. Benefits like propane discounts, tuition reimbursement, and wellness programs reflect a commitment to supporting both employees’ professional and personal well-being.