Risevoic
Customer Service Specialist
Company : Ferrellgas
Location : Jupiter, FL, 33458
Job Type : Full Time
Date Posted : 30 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Success in this role hinges on strong communication and negotiation skills combined with the ability to manage multiple customer interactions gracefully. Familiarity with Microsoft Office and data accuracy enhances efficiency, while a collaborative mindset helps build lasting rapport with customers and teammates alike.
Entry-level specialists often progress into supervisory or managerial roles overseeing customer operations or sales teams. Developing expertise in conflict resolution and customer loyalty strategies can open doors to specialized positions such as customer relationship management or training coordinator within service-oriented companies.
Tasks often include managing delivery schedules, addressing urgent service requests, and handling billing inquiries. Specialists must balance routine order processing with emergency response, requiring quick problem-solving skills and a customer-first attitude tailored to the energy sector’s unique demands.
Jupiter's growing population and business expansion have increased demand for customer service professionals, especially in utility and retail sectors. Local employers prioritize candidates with strong verbal communication and adaptability to fast-paced service environments, reflecting the region’s competitive but opportunity-rich job market.
Jupiter’s traffic patterns can impact punctuality, especially during peak hours. Job seekers should explore flexible scheduling options or remote customer communication roles where possible. Proximity to major roads and public transit availability might influence daily commute ease and overall job satisfaction.
Ferrellgas emphasizes a team culture where contributions are valued, coupled with benefits like tuition reimbursement and employee stock ownership. The role blends traditional customer support with responsibilities unique to propane services, offering a blend of technical knowledge and interpersonal engagement uncommon in generic customer service positions.
Handling emergency service scripts and coordinating delivery logistics requires quick thinking and empathy, making daily work both challenging and rewarding. Employees benefit from a supportive environment focused on growth, where customer satisfaction directly reflects on team success and personal achievement.
Salaries typically range from $35,000 to $45,000 annually, depending on experience and company size. Positions in energy-related firms like Ferrellgas may offer competitive pay supplemented by comprehensive benefits, enhancing total compensation beyond base salary.
While formal certifications are not mandatory, training in conflict resolution, CRM software, and safety protocols related to propane handling can be advantageous. Local employers may favor candidates who demonstrate ongoing professional development aligned with industry standards.
Building customer loyalty involves personalized communication and proactive problem-solving, crucial in retaining clients in competitive markets. Specialists often leverage data insights and follow-up techniques to enhance satisfaction, fostering repeat business and positive brand reputation locally.