Risevoic
Customer Service Specialist
Company : Ferrellgas
Location : Verona, NY, 13478
Job Type : Full Time
Date Posted : 30 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Pay: From $16.00-19.00 per hour.
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
- Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
- Works with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensures accurate account maintenance and updating of account information.
- Uses next call avoidance technique to mitigate future questions.
- Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
- Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
- Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
- Supports the set-up of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
Related Jobs
Indianapolis, IN
Popular Searches for Customer Service Specialist
Frequently asked questions
In Verona, NY, employers value exceptional communication, negotiation, and organizational skills for Customer Service Specialists. Being proficient with Microsoft Office and handling multi-channel customer inquiries effectively enhances your chances in this competitive local market.
Customer Service Specialists often use de-escalation techniques aligned with company policies to calmly resolve disputes. This involves active listening, empathy, and offering solutions that maintain positive relationships and uphold customer satisfaction.
Starting as a Customer Service Specialist opens doors to roles in management, customer relations, or sales operations. Gaining expertise in negotiation and account management can lead to supervisory positions or specialized customer experience roles.
Ferrellgas emphasizes a team-oriented environment with benefits like paid time off and wellness programs, supporting employees' work-life balance while fostering growth. Their flexible spending accounts and parental leave also contribute to a supportive workplace culture.
Ferrellgas encourages Customer Service Specialists to engage with clients through various channels, ensuring feedback is captured and addressed promptly. This approach helps refine service quality and strengthens customer loyalty.
Customer Service Specialists at Ferrellgas in Verona, NY, can expect hourly wages ranging from $16.00 to $19.00, reflecting local market standards and the role’s responsibilities in delivering effective customer support.
While specific certifications aren't mandatory in Verona, possessing customer service or communication certifications can enhance employability. Local employers appreciate candidates demonstrating continuous learning and proficiency in relevant software tools.
Handling diverse customer inquiries via phone, chat, or email, managing account updates accurately, and resolving issues with diplomacy are common daily challenges. Specialists must also navigate scheduling deliveries and managing payment collections efficiently.
Verona’s market has moderate competition for Customer Service roles, balancing demand with local talent availability. The presence of companies like Ferrellgas indicates steady hiring, but skills in multi-channel communication and negotiation can set applicants apart.
Ferrellgas offers a unique team-centric culture valuing employee contributions and growth opportunities. Their comprehensive benefits, including stock ownership and tuition reimbursement, distinguish their Customer Service Specialist positions from typical industry offerings.