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Patient Service Representative
Company : Dental Care Alliance
Location : Dunlap, IL, 61525
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Maple Shade Dental of Peoria is looking for a Patient Service Representative in Dunlap, Illinois to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Pay: min$18-max$20 per hour
- Flexible scheduling options
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
Qualifications:
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Dunlap, IL, shows a steady demand for Patient Service Representatives, especially within growing healthcare providers like Dental Care Alliance. Competition tends to be moderate, influenced by the area's expanding dental services and the need for skilled customer-oriented staff.
While no strict certifications are mandated in Dunlap, familiarity with local health insurance plans (HMO/PPO) and some healthcare office experience can significantly boost your candidacy for Patient Service Representative positions.
Essential skills include exceptional communication, appointment scheduling proficiency, insurance knowledge, and adaptability in patient interactions. Developing these can open pathways to supervisory roles or specialized patient support functions.
Daily duties often encompass greeting patients warmly, managing appointment logistics, handling billing inquiries, and supporting clinical staff, all while maintaining a welcoming atmosphere in the healthcare environment.
Dental Care Alliance emphasizes a team-based culture with access to advanced dental technology, offering Patient Service Representatives unique opportunities to engage in personalized patient care alongside clinical staff in a supportive setting.
Employees benefit from competitive hourly wages ($18-$20), flexible scheduling, comprehensive health and dental insurance, life and disability coverage, and a 401(k) plan, fostering a balanced and secure work-life environment.
By serving as the first point of contact, effectively managing appointments, and addressing patient concerns swiftly, representatives at Dental Care Alliance enhance the overall patient experience, promoting comfort and trust.
The pay for Patient Service Representatives in Dunlap typically ranges from $18 to $20 per hour, reflecting local market standards and the importance of customer service skills in clinical settings.
Starting in this role can lead to opportunities in patient relations management, medical billing specialization, or supervisory positions, especially with continued professional development and healthcare experience.
Part-time positions exist but may offer fewer benefits and less scheduling flexibility than full-time roles. However, they provide valuable experience for those balancing other commitments or entering the dental care field.