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Patient Service Specialist
Company : Select Medical
Location : Lake Zurich, IL, 60047
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Overview
Patient Service Specialist
Lake Zurich
Looking for a dedicated, compassionate, and focused individual with strong communication and interpersonal skills, as well as, excels in time management, multi-tasking, and a faster paced environment.
Location: 884 Rand Rd, Lake Zurich IL
Position Type: Part Time
Schedule: Tuesday and Thursday 2pm-7pm
Compensation: Hourly Rate - $16.00 - $19.00/hour based on experience
When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
- Regular communication with parties such as therapists, insurance companies, attorney offices, translation companies, market operational leaders and business development team
Qualifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED required
Preferred Qualifications:
- 1 Year of Front Desk Experience
- 1 Year of Medical Office Experience
Physical Requirements:
- Ability to communicate clearly and professionally with co-workers and patients
- Ability to multi-task phone, computer, and in-person interactions
- Ability to use computer scheduling software (with appropriate training)
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
- Appropriate manual dexterity to enable typing (including 10-key) and mouse use throughout a work day/shift
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement
Equal Opportunity Employer/including Disabled/Veterans
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Frequently asked questions
In Lake Zurich, a Patient Service Specialist merges front-desk hospitality with backend tasks like insurance verification and appointment scheduling. This dual role demands strong multitasking skills to ensure every patient feels welcomed while maintaining smooth operational flow in a fast-paced outpatient environment.
Beyond a high school diploma, having hands-on experience with medical office software and familiarity with insurance protocols greatly enhance your candidacy. Illinois healthcare facilities value clear communication and multitasking talents, making these qualifications key for patient-focused roles.
While Select Medical emphasizes on-the-job training, certifications in medical office administration or patient coordination can set candidates apart. Knowledge of insurance authorization and payer systems also aligns well with the job’s insurance handling responsibilities.
Select Medical’s focus on outpatient physical therapy means specialists often coordinate closely with therapists and insurance providers, fostering a specialized patient care experience. This setting offers unique insight into rehabilitation services, differentiating it from general clinical roles.
Select Medical encourages internal mobility across its 1900 centers nationwide, providing Patient Service Specialists in Lake Zurich opportunities to expand skills or transition to new roles within healthcare, promoting long-term professional development.
Hourly wages for this role span from $16 to $19, depending on experience. Candidates with prior medical office or front desk exposure tend to secure the higher end of this range, reflecting their ability to handle complex scheduling and insurance tasks efficiently.
Lake Zurich offers accessible routes to 884 Rand Rd, but traffic during peak hours can affect commute times. Candidates often weigh proximity and parking options, with many preferring flexible part-time shifts on Tuesdays and Thursdays to ease daily travel.
Demand for skilled Patient Service Specialists remains steady in Lake Zurich, with Select Medical actively recruiting to fill part-time roles. Candidates with medical office experience and strong communication skills often find themselves favored in this moderately competitive local market.
Handling simultaneous phone calls, in-person patient queries, and insurance authorizations requires sharp attention and adaptability. Specialists must juggle these tasks seamlessly to minimize wait times and ensure thorough communication with therapists and external partners.
Mastering efficient scheduling software use, honing multitasking abilities, and cultivating empathetic communication are vital. These skills help specialists maintain accuracy in records and foster positive patient relations, essential in dynamic outpatient settings like Lake Zurich’s Select Medical.