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Patient Service Specialist
Company : Select Medical
Location : Crystal Lake, IL, 60014
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Overview
Patient Service Specialist
Crystal Lake, IL
Looking for a dedicated, compassionate, and focused individual with strong communication and interpersonal skills, as well as, excels in time management, multi-tasking, and a faster paced environment. This employee will need to manage all front desk operations including but not limited to phones, scheduling, insurance verifications, faxing/scanning, quality assurance, cleaning/sanitizing, assisting with laundry, and patient aide work as appropriate.
Location: 1095 Pingree Rd, Suite 209, Crystal Lake IL 60014
Position Type: Part Time
Schedule: Monday-Friday, 1-2 evenings until 6:15-7pm
Compensation: Hourly Rate - $19.00 - $21.00/hour based on experience
When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
- Regular communication with parties such as therapists, insurance companies, attorney offices, translation companies, market operational leaders and business development team
Qualifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED required
- 1 Year of Front Desk Experienc
Preferred Qualifications:
- 1 Year of Medical Office Experience
Physical Requirements:
- Ability to communicate clearly and professionally with co-workers and patients
- Ability to multi-task phone, computer, and in-person interactions
- Ability to use computer scheduling software (with appropriate training)
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
- Appropriate manual dexterity to enable typing (including 10-key) and mouse use throughout a work day/shift
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement
Equal Opportunity Employer/including Disabled/Veterans
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Frequently asked questions
Crystal Lake’s healthcare sector shows steady demand for Patient Service Specialists, especially at established centers like Select Medical. Competition is moderate, with preference given to candidates who blend strong communication skills and insurance processing experience, reflecting local employer priorities in outpatient therapy settings.
Crystal Lake’s suburban layout means Patient Service Specialists often face traffic congestion during peak hours, especially around medical centers. Many rely on personal vehicles due to limited public transit, so proximity to 1095 Pingree Rd can significantly ease daily travel and improve punctuality for front desk duties.
A clinical Patient Service Specialist uniquely integrates patient interaction with administrative tasks like insurance verification and appointment coordination, unlike general patient support roles that may focus solely on assistance. This role demands multitasking prowess and knowledge of healthcare protocols to streamline patient flow effectively.
Expect a dynamic workflow that shifts between greeting patients, managing appointment schedules, verifying insurance details, and communicating with therapists or insurers. The role blends administrative precision with interpersonal engagement, requiring adaptability to handle front desk operations and occasional patient aid duties.
While a high school diploma suffices, certifications like Certified Patient Service Specialist (CPSS) or medical office administration credentials can boost employability. Illinois employers value these for demonstrating specialized knowledge in clinical scheduling, insurance processes, and patient relations, aligning well with regional healthcare standards.
Select Medical emphasizes a patient-centered approach with comprehensive training, internal mobility across 1900 centers, and a community-focused work culture. Their part-time roles feature flexible evening schedules and involvement in both patient care support and administrative tasks, fostering well-rounded clinical service expertise.
The role necessitates frequent liaison with therapists, insurance firms, attorneys, and translation services, reflecting Select Medical’s integrated care model. This communication breadth ensures smooth scheduling, accurate insurance handling, and enhanced patient experiences, requiring specialists to be adept at multitasking and professional correspondence.
Patient Service Specialists in Crystal Lake typically earn between $19.00 and $21.00 per hour, depending on experience and qualifications. Select Medical’s compensation aligns with local outpatient therapy standards, providing competitive hourly rates that reflect the specialized skills required for clinical scheduling and patient interaction.