Risevoic
Patient Service Representative
Company : Dental Care Alliance
Location : Evanston, IL, 60201
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Evanston Dental is looking for a Patient Service Representative in Evanston, Illinois to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our amazing team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Pay: $24.00-$28.00 per hour
- Flexible scheduling options
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
- Indoor parking
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
- Must have at least 2 years of hands on experience
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Evanston's vibrant healthcare community demands Patient Service Representatives skilled in local insurance plans like HMO/PPO and familiar with the area's patient demographics. The proximity to Chicago also means a competitive job market, where flexibility and strong customer service increase your chances of standing out.
Evanston's growing dental and medical sectors maintain steady demand for Patient Service Representatives, driven by expanding patient access services. Job seekers with hands-on experience and knowledge of healthcare customer relations typically find favorable opportunities in this region.
Top skills include exceptional communication, appointment scheduling proficiency, insurance knowledge, and patient inquiry handling. Since this role supports clinical teams, adaptability and attention to detail ensure smooth patient flow and high satisfaction levels.
Absolutely, this position offers foundational exposure to healthcare operations. Many leverage it to advance into patient care coordination, medical billing, or administrative management, building upon their customer service and clinical support experience.
Daily tasks often involve managing appointment books, responding to patient questions, processing payments, and maintaining a welcoming environment. Effective multitasking between phone communications and in-person interactions is crucial for success.
Dental Care Alliance offers competitive hourly pay between $24-$28, flexible scheduling, comprehensive benefits including health and dental insurance, and a team-oriented workplace with access to advanced dental technologies, fostering both professional growth and work-life balance.
Handling diverse patient inquiries with empathy while coordinating with a busy clinical team can be demanding. Additionally, navigating insurance complexities and scheduling in a fast-paced environment requires agility and strong problem-solving skills.
Candidates typically see hourly wages ranging from $24 to $28 in the Evanston area, reflecting local market rates and the role's responsibilities within dental and healthcare settings. Experience and specialized skills may influence compensation.