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Patient Service Representative
Company : Catholic Health Initiatives
Location : Colorado Springs, CO, 80909
Job Type : Full Time
Salary : 18-26.6 HOUR
Date Posted : 5 January 2026
Job Summary and Responsibilities
You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.
Join our Patient Service Representative team. As a Patient Service Representative you will:
- Provide clerical/office support within a physician clinic, including, reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources.
- Support through communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient.
- Demonstrate personal accountability for relationship- based care, organizational mission, and core values.
In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:
- Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software i.e. Microsoft Word, E-mail, Excel , etc.
- High School Diploma or GED required
Physical Requirements - Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally
Where You'll WorkCommonSpirit Medical Group (CMG) offers providers a true opportunity to live their calling to care while experiencing the support of a built-in comprehensive network, vast resources, professional growth, trusted leadership, generous benefits and an amazing quality of life with locations in Colorado, Kansas and Utah. CMG is proud to connect providers and consumers through state-of-the-art technology, clinical resources and professional expertise to help people live healthier. Our coordinated services represent a full continuum of care – from preventive and early diagnoses to leading-edge treatment and life-saving critical care. CMG’s ability to deliver better health care value is the direct result of combining the best clinical tools, shared resources and medical expertise with a patient-centered approach that emphasizes CommonSpirit Mountain Region’s mission and commitment to quality, compassion and service.
Longmont, CO
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Frequently asked questions
Colorado Springs has a growing demand for Patient Service Representatives due to expanding healthcare services. While competition exists, candidates with solid office skills and experience in patient interaction tend to stand out, especially when familiar with local healthcare systems like Catholic Health Initiatives.
Employers in Colorado Springs often value certifications in medical office administration or customer service within healthcare. While a high school diploma suffices, additional credentials like HIPAA training or familiarity with electronic medical records software can improve job prospects.
Proficiency in multitasking, strong communication with patients and healthcare teams, and adeptness in managing medical records are crucial. Additionally, comfort with common office suites like Microsoft Word and Excel enhances efficiency in Colorado Springs clinics.
Starting in this role offers opportunities to move into administrative management, medical billing, or patient care coordination. Gaining experience in healthcare systems and pursuing relevant certifications can accelerate progression within health organizations.
Unlike general customer service, Patient Service Representatives specifically handle sensitive medical information, coordinate referrals, and act as liaisons between patients and clinical teams, requiring both clerical expertise and empathy for patient needs.
Catholic Health Initiatives emphasizes relationship-based care and integrates spiritual support alongside physical health services, creating a more holistic patient interaction environment compared to typical medical office settings.
Yes, they provide a collaborative team atmosphere, access to professional growth opportunities, and leadership committed to employee success, ensuring representatives have tools and mentorship to flourish in their roles.
The average annual salary for this position in Colorado Springs typically ranges from $33,000 to $42,000, depending on experience and certifications, reflecting competitive pay within the healthcare support sector.
Part-time roles do exist, offering flexibility for those balancing other commitments. These positions generally maintain similar responsibilities but with adjusted hours, making them suitable for individuals seeking healthcare support work without full-time schedules.