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Clinic Receptionist
Company : Catholic Health Initiatives
Location : Williston, ND, 58801
Job Type : Full Time
Salary : 15.71-22.19 HOUR
Date Posted : 8 January 2026
Job Summary and Responsibilities
As a Clinic Receptionist, you will be the welcoming heart of our clinic, creating a comforting and efficient environment for every patient journey.
Every day, you will expertly manage patient reception, coordinate essential administrative tasks, leverage technology for seamless operations, and thoughtfully guide diverse patient populations, ensuring they feel at ease and understand their care instructions.
To be successful in this role, you will possess exceptional interpersonal skills, technological proficiency, genuine compassion for patient well-being, and an adaptable, patient approach to facilitating a positive experience for all.
- Perform patient check-in at the time of visit, interview patients and complete all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance.
- Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.
- Perform patient check-out including pricing services to accurately support the need and documentation of each service.
- Collect patient responsibility payments, and answer routine patient insurance and billing inquiries.
- Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules.
- Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.
Preferred
- Experience in a healthcare setting
CHI St. Alexius Health Williston, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, has been proudly serving our community since 1920. CHI St. Alexius Health Williston proudly provides primary care, specialty care, family medicine, 3D mammography, orthopedics, neurology, and several other health services to our Williston community.
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Frequently asked questions
Williston's healthcare sector, including Catholic Health Initiatives, sees steady demand for clinic receptionists due to ongoing community health needs. Competition is moderate, with employers valuing candidates who combine interpersonal skills with familiarity in medical administrative tasks to stand out locally.
At Catholic Health Initiatives in Williston, a clinic receptionist might navigate diverse patient demographics and complex insurance processes. Balancing empathy with efficient administrative duties is essential to enhance patient flow and maintain compliance with healthcare regulations in this community-focused environment.
Clinic receptionists uniquely blend front-desk duties with patient interaction, handling check-ins, insurance verifications, and appointment coordination. Unlike some roles focused solely on administrative tasks, they serve as the initial patient contact, requiring both tech proficiency and compassionate communication.
Many assume clinic receptionists only perform clerical tasks, but the role demands multitasking, problem-solving, and emotional intelligence. Proficiency with electronic medical records and insurance protocols is crucial, alongside maintaining a calm demeanor in a fast-paced healthcare setting.
Clinic receptionists at Catholic Health Initiatives gain valuable exposure to healthcare operations, making it a strong entry point for advancement into roles like medical billing, office management, or patient coordination. The experience builds foundational skills sought across the healthcare sector.
While experience in healthcare is preferred, certifications like Medical Administrative Assistant or familiarity with EMR systems can boost employability in Williston. Local employers often value candidates who demonstrate both administrative expertise and understanding of regional healthcare policies.
Clinic receptionists in Williston typically earn between $13 and $17 per hour, reflecting local cost of living and healthcare industry standards. Catholic Health Initiatives offers competitive compensation that aligns with regional averages while factoring in candidate experience and skill level.
Effective communication is vital; receptionists must clarify appointment details, insurance requirements, and billing inquiries with empathy and accuracy. At Catholic Health Initiatives, this ensures patients feel supported and informed, directly enhancing their overall care experience.
Proficiency with electronic medical records, appointment scheduling software, and digital scanning tools is essential. In Williston’s healthcare settings, including Catholic Health Initiatives, leveraging these technologies streamlines workflow and supports compliance with clinical documentation standards.
The clinic culture emphasizes community connection, teamwork, and patient-centered care. Receptionists are expected to be adaptable, compassionate, and proactive, contributing to a supportive atmosphere that values both operational efficiency and genuine patient engagement.