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Patient Service Representative
Company : Dental Care Alliance
Location : Middletown, NY, 10940
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Dolson Ave Dental is looking for a Patient Service Representative in Middletown, New York, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Hourly Pay: $21.00 - $23.00
- Weekends off
- Flexible scheduling options
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
#Mbel
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
- Must be able to keep up in a fast paced office
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Middletown's healthcare sector shows steady demand for Patient Service Representatives, especially within dental practices like Dental Care Alliance. Competition can be moderate due to the role's entry-level nature, but candidates with customer service experience and dental knowledge often stand out in this local job market.
While formal certifications aren’t always mandatory, credentials like Certified Medical Administrative Assistant (CMAA) or basic dental office training can enhance your application in New York. Employers in Middletown value familiarity with insurance plans and strong communication skills over specific certificates.
Exceptional multitasking abilities, a friendly demeanor, and deep understanding of appointment scheduling alongside insurance procedures help Patient Service Representatives excel. Being adept at resolving patient concerns quickly while maintaining smooth office flow is critical for success.
Starting as a Patient Service Representative can open doors to roles like Office Manager, Medical Billing Specialist, or even Dental Assistant. Building expertise in patient relations and administrative systems often leads to increased responsibility and higher pay within healthcare settings.
Dental Care Alliance emphasizes a team-oriented environment that utilizes modern dental technology, offering flexible scheduling and comprehensive benefits. This contrasts with some practices that might have rigid hours or fewer resources, making it attractive for those seeking growth and work-life balance.
Beyond standard scheduling and patient greetings, Dental Care Alliance expects representatives to assist with financial arrangements and follow up on missed appointments, supporting both staff and patient needs within a warm, personalized care setting.
Typical pay for this role at Dental Care Alliance ranges between $21.00 and $23.00 per hour. This aligns well with local market rates for similar healthcare customer service positions, reflecting the importance of experience and patient interaction skills.
Yes, balancing cancellations, no-shows, and last-minute changes is common. Effective Patient Service Representatives maintain organized appointment books and proactively confirm visits to minimize disruptions, enhancing patient flow in busy dental offices.
They act as the vital communication link between patients and providers, managing inquiries and facilitating treatment plans. Their role ensures smooth operational flow and a positive patient experience, which is crucial in healthcare environments.
Daily duties include answering calls, registering patients, managing appointment schedules, posting payments, and maintaining a welcoming reception area. These responsibilities support clinicians by allowing them to focus on patient care rather than administrative tasks.