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Patient Services Representative - Continuity Care Clinic
Company : Prime Healthcare Services
Location : Chino, CA, 91710
Job Type : Temporary
Date Posted : 5 January 2026
Overview
Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Desert Valley Medical Group is affiliated with Desert Valley Hospital, one of the nation’s “100 Top Hospitals” and “A” rated for patient safety. We offer incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.
Desert Valley Hospital, along with Desert Valley Medical Group, offers key services to the community including heart care, emergency services, labor and delivery, surgical services and more. For more information visit www.DesertValleyHospital.com.
Desert Valley Medical Group offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs.
Our Total Rewards package includes, but is not limited to:
- Paid Time Off
- 401K retirement plan
- Outstanding Medical
- Dental
- Vision Coverage
- Tuition Reimbursement
- Many more Voluntary Benefit Options!
Responsibilities
Responsible for greeting customers, providing information and communicating with other departments. Responsible for appointment scheduling.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
1. High School diploma or equivalent preferred2. Minimum of one year experience in customer service3. Six (6) months experience in a health care setting and office equipment preferred4. Current BLS certificate
Pay Transparency
Desert Valley Medical Group offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $21.00. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.
Employment Status
TemporaryShift
DaysEqual Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Privacy Notice
Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf
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Frequently asked questions
In this role, managing patient appointments, greeting visitors, and ensuring smooth communication between departments are key daily activities. The position demands multitasking skills and a patient-focused mindset to enhance the overall patient experience in a healthcare setting like a Continuity Care Clinic.
Candidates with prior healthcare exposure, even six months, combined with strong customer service experience and a current BLS certification, tend to be more competitive in Chino's healthcare job market. Familiarity with office equipment and patient interaction protocols enhances candidacy.
Many Patient Services Representatives leverage their front-line experience to transition into specialized administrative roles or patient care coordination. Gaining certifications and expanding knowledge in healthcare operations can open doors to supervisory or clinical support positions.
Prime Healthcare Services emphasizes cultural fit and alignment with their core values of quality and compassion. They offer tailored benefits and assess applicants on both skill sets and interpersonal attributes, creating a supportive environment for patient-centric roles.
The company provides a flexible benefits package including paid time off, tuition reimbursement, and comprehensive medical coverage. This approach encourages employees to pursue further education and maintain work-life balance while contributing to community health.
Yes, the $21 hourly wage offered aligns well with regional averages for healthcare customer service roles. Considering the added benefits like 401k and tuition reimbursement, this compensation package is attractive for entry to mid-level specialists in patient services.
Chino’s traffic patterns and public transit options influence daily commute times. Applicants often weigh proximity to major highways and availability of parking when considering roles, which can affect punctuality and job satisfaction in patient-facing positions.
Chino’s healthcare sector is growing steadily, with moderate competition for patient service roles. Compared to larger metropolitan areas, candidates may find a balanced market with opportunities for gaining experience without intense rivalry.
While prior healthcare experience is preferred, Prime Healthcare Services values strong customer service skills and offers roles that accommodate candidates willing to learn. Obtaining a BLS certificate and gaining familiarity with healthcare protocols can significantly improve prospects.
Handling diverse patient inquiries and scheduling complexities requires adaptability and clear communication. Being equipped with conflict resolution skills and understanding clinic workflows helps representatives manage unforeseen issues effectively.