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Patient Registration Representative
Company : Catholic Health Initiatives
Location : San Andreas, CA, 95249
Job Type : Full Time / Part Time
Salary : 24-26.2 HOUR
Date Posted : 8 January 2026
Job Summary and Responsibilities
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a
positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for
services rendered, primary duties include:
a) Appropriate patient identification
b) Collecting accurate and thorough patient demographic data
c) Obtaining insurance information and verifying eligibility and benefits
d) Determining and collecting patient financial liability
e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
Job Requirements
Minimum:
- Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare
insurance company, revenue cycle vendor, and/or other revenue cycle related roles. 2 years preferred. - Applicable education and/or training can be used to balance a lack of experience. High School diploma, GED or equivalent
- Thorough understanding of insurance policies and procedures. Working knowledge of medical terminology.
- Able to perform basic mathematics for payment calculation. Intermediate to advanced computer skills.
Preferred:
- Knowledge of charity care programs as well as the various government and non-government programs preferred.
Welcome to Mark Twain Medical Center, nestled in the breathtaking Sierra foothills, the heart of a vibrant and welcoming community!
Founded in 1951, we're more than just a 25-bed critical access hospital; we're a lifeline. As the only hospital in the county, we're committed to providing exceptional, comprehensive care to our surrounding communities. From the moment you step through our doors, you'll feel the warmth and dedication that defines our culture.
- A Broad Spectrum of Care: We offer a full range of inpatient acute care, outpatient services, and 24/7 emergency services, ensuring our community has access to the medical attention they need, when they need it most.
- Specialty Care Centers & Community Medical Centers: We extend our reach beyond the main hospital, bringing specialized expertise and convenient access to care directly to our community through our hospital and network of Specialty Care Centers.
- Collaborative Medical Staff: Our diverse and highly skilled medical staff represents a broad range of specialties, fostering a collaborative environment where knowledge is shared and innovation thrives. You'll be surrounded by experienced professionals dedicated to providing the highest quality medical care.
- A Life Beyond the Hospital: Imagine spending your weekends exploring the stunning natural beauty of the Sierra foothills, enjoying the peace and tranquility of a close-knit community, and raising a family in an area known for its great schools. At Mark Twain Medical Center, you'll find the perfect balance between a fulfilling career and a rewarding personal life.
One Community. One Mission. One California
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Frequently asked questions
Patient registration representatives play a crucial role in creating a smooth and welcoming first impression. By accurately collecting information and explaining financial responsibilities, they help reduce patient stress, ensuring a positive start to their healthcare journey at Mark Twain Medical Center.
In San Andreas, familiarity with medical terminology, insurance policies, and intermediate computer skills are highly valued. Certifications related to healthcare administration or revenue cycle management enhance employability, especially given the region's demand for detailed patient account knowledge.
Key responsibilities include verifying patient identity, gathering demographic and insurance data, calculating financial liabilities, and guiding patients on their rights and hospital policies. These duties ensure efficient patient flow and proper billing within the hospital setting.
Rural healthcare areas often require representatives to manage a diverse patient base with unique insurance scenarios, sometimes limited resources, and a strong need for clear communication. This role demands adaptability and a deep understanding of charity care and government aid programs.
Salaries for Patient Registration Representatives in San Andreas typically range from $38,000 to $48,000 annually, depending on experience and certifications. This reflects the area's cost of living and demand for skilled professionals in hospital registration roles.
Catholic Health Initiatives emphasizes compassionate patient engagement and community-centered care. Employees benefit from a culture focused on collaboration and patient advocacy, setting it apart from more transactional registration roles found elsewhere.
They prioritize candidates with strong customer service skills, accuracy in data collection, proficiency in insurance verification, and a collaborative spirit that aligns with their mission to support patient-centered care in a community hospital environment.
Starting in patient registration can lead to roles like Registration Specialist, Patient Account Manager, or positions within revenue cycle departments. Developing expertise in insurance processes and patient counseling opens doors to broader administrative or clinical support roles.
Proficiency with electronic health records (EHR), patient management software, and basic spreadsheet or data entry tools is critical. These skills ensure accurate documentation and efficient handling of patient billing and registration workflows.
Given San Andreas' status as a rural hub with limited hospital options, demand remains steady but competition can be moderate. Candidates with two years of relevant experience and knowledge of local healthcare policies tend to stand out.