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Patient Registration Representative
Company : Catholic Health Initiatives
Location : Grass Valley, CA, 95945
Job Type : Full Time / Part Time
Salary : 27.12-32.99 HOUR
Date Posted : 8 January 2026
Job Summary and Responsibilities
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.
Core Duties:
Appropriate patient identification
Collecting accurate and thorough patient demographic data
Obtaining insurance information and verifying eligibility and benefits
Determining and collecting patient financial liability
Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
Job Requirements
Requirements:
- Minimum 1 year of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related 2 years preferred
- Knowledge of charity care programs as well as the various government and non-government programs preferred
- High School diploma, GED or equivalent
- Thorough understanding of insurance policies and procedures
- Working knowledge of medical terminology
- Able to perform basic mathematics for payment calculation
- Experience in requesting and processing financial payments
- Intermediate to advanced computer skills
Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley, California. The hospital has been providing compassionate and quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system, we ensure our patients receive the highest standard of health care and have access to important regional resources throughout the system, including the Dignity Health Heart & Vascular Institute, the Dignity Health Neurological Institute of Northern California and the Dignity Health Cancer Institute of Greater Sacramento. With 765 employees, 101 active medical staff and 21 Emergency Department beds, Sierra Nevada Memorial Hospital continually implements and upgrades its technology and recruits employees who understand the vital importance of kindness and compassion in the healing process.
One Community. One Mission. One California
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Frequently asked questions
A Patient Registration Representative carefully collects insurance details and confirms coverage eligibility to ensure smooth billing and minimize patient delays. This task requires familiarity with various insurance policies and precise data entry to support hospital revenue cycles effectively.
Key skills include strong communication for patient interaction, proficiency in medical terminology, intermediate computer abilities, and a solid understanding of insurance processes. Experience in financial payment processing and basic math helps in accurately determining patient liability.
Yes, starting as a Patient Registration Representative can open pathways to positions like Registration Specialist, Patient Account Manager, or roles in healthcare revenue cycle management, especially with experience in insurance verification and patient financial counseling.
Catholic Health Initiatives emphasizes compassionate patient interaction combined with advanced technology use in its Sierra Nevada Memorial Hospital. Representatives benefit from a supportive system focused on kindness, community health, and access to specialized regional institutes.
Working at Catholic Health Initiatives in Grass Valley involves balancing thorough patient data collection with personalized care in a tight-knit community hospital. Representatives must navigate local patient demographics and insurance nuances while maintaining system-wide standards.
Grass Valley has moderate demand for healthcare support roles, including Patient Registration Representatives, with competition influenced by the area's size and hospital presence. Candidates with relevant experience and knowledge of local insurance programs have an edge.
Salaries typically range between $38,000 and $45,000 annually, depending on experience and certifications. This aligns with healthcare support roles in Northern California, reflecting the cost of living and regional demand for skilled patient registration staff.
Grass Valley's smaller community size generally offers manageable commutes to Sierra Nevada Memorial Hospital. The area's peaceful environment supports a balanced lifestyle, appealing to those prioritizing both career and personal well-being in healthcare roles.
Representatives often work with electronic health records (EHR) platforms, insurance verification tools, and hospital billing software. Proficiency in intermediate to advanced computer applications is vital to accurately capture patient data and streamline registration.
The organization provides training and resources to help representatives accurately assess patient financial liability and connect patients with financial counseling services. This ensures clarity for patients and supports the hospital’s revenue cycle integrity.