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Patient Registration Representative
Company : Catholic Health Initiatives
Location : Carmichael, CA, 95608
Job Type : Full Time / Part Time
Salary : 32.05-36 HOUR
Date Posted : 8 January 2026
Job Summary and Responsibilities
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification, b) Collecting accurate and thorough patient demographic data, c) Obtaining insurance information and verifying eligibility and benefits, d) Determining and collecting patient financial liability and e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance. The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
Job Requirements
Minimum Requirements:
- Minimum 1 year of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. Experience in requesting and processing financial payments. 2 years preferred.
- High School diploma, GED or equivalent.
- Thorough understanding of insurance policies and procedures, working knowledge of medical terminology. Knowledge of charity care programs as well as the various government and non-government programs preferred.
- Able to perform basic mathematics for payment calculation. Experience in requesting and processing financial payments. Intermediate to advanced computer skills.
Dignity Health Mercy San Juan Medical Center is a 384-bed not-for-profit Level 2 Trauma Center located in Carmichael California. We have served north Sacramento County as well as south Placer County for over 50 years. Our facility is one of the area's largest medical centers and also one of the most comprehensive. Our staff and volunteers are dedicated to community well-being; providing excellent patient care to all. Mercy San Juan Medical Center is a Comprehensive Stroke Center as well as a Spine Center of Excellence. We are proud recipients of the Perinatal Care Certificate of Excellence and a Certificate of Excellence for Hip and Knee Replacements.
One Community. One Mission. One California
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Frequently asked questions
Carmichael’s healthcare sector is growing steadily, increasing demand for Patient Registration Representatives. Local hospitals like Mercy San Juan Medical Center frequently seek skilled registrars, but candidates with solid insurance verification and patient communication experience tend to stand out in this moderately competitive market.
While not always mandatory, certifications such as Certified Patient Account Representative (CPAR) or familiarity with revenue cycle management can enhance your prospects in Carmichael. Employers like Catholic Health Initiatives value candidates who understand regional insurance nuances and compliance standards.
Mastering patient data accuracy, insurance eligibility checks, and financial responsibility communication is essential. Proficiency in medical terminology and intermediate computer skills also boost efficiency when handling patient accounts and streamlining registration workflows.
This role offers pathways into healthcare administration, patient financial counseling, or specialized registration technician positions. Enhancing knowledge of insurance policies and revenue cycle processes can unlock opportunities in medical billing or hospital patient access management.
At Catholic Health Initiatives, Patient Registration Representatives act as vital patient liaisons, ensuring smooth admissions and transparent financial communication. They collaborate closely with registration specialists and financial counselors to optimize patient satisfaction and billing accuracy.
Beyond standard registration duties, representatives here often serve as key information sources on hospital policies and patient rights, reflecting the organization’s strong community care mission. Their role also emphasizes accurate financial liability resolution aligned with nonprofit healthcare values.
In Carmichael, CA, Patient Registration Representatives generally earn between $38,000 and $48,000 annually, influenced by experience and facility size. Positions at prominent centers like Mercy San Juan Medical Center may offer competitive pay reflecting the region’s cost of living and healthcare demand.
Deep understanding of insurance policies and benefit verification is pivotal. It ensures accurate patient financial liability assessment and smooth reimbursement processes, reducing billing errors and enhancing patient trust within hospital registration workflows.
High patient volume and urgent care cases demand swift, accurate data collection under pressure. Representatives must balance thorough insurance eligibility verification with compassionate communication to maintain patient experience during stressful admissions.
Tasks involve verifying patient identities, collecting demographic and insurance details, calculating financial responsibilities, and guiding patients through registration protocols. Advanced computer skills and knowledge of healthcare regulations are essential for efficient task execution.