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Patient Registration Representative
Company : Catholic Health Initiatives
Location : Sacramento, CA, 95823
Job Type : Temporary
Salary : 32.04-36 HOUR
Date Posted : 8 January 2026
Job Summary and Responsibilities
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification, b) Collecting accurate and thorough patient demographic data, c) Obtaining insurance information and verifying eligibility and benefits, d) Determining and collecting patient financial liability and e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance. The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
Job Requirements
- Minimum 1 year of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. Experience in requesting and processing financial payments. 2 years preferred.
- High School diploma, GED or equivalent.
- Thorough understanding of insurance policies and procedures, working knowledge of medical terminology. Knowledge of charity care programs as well as the various government and non-government programs preferred.
- Able to perform basic mathematics for payment calculation. Experience in requesting and processing financial payments. Intermediate to advanced computer skills.
Built-in 1973, Dignity Health Methodist Hospital of Sacramento is committed to providing daily excellence in health care for residents of Sacramento’s southern suburbs, including the Elk Grove, Wilton, and Galt communities. Methodist Hospital is home to a 158 acute-care bed facility with 1,120 employees, 283 medical staff, and 29 Emergency Department beds. Methodist Hospital also owns and operates Bruceville Terrace – a 171-bed, sub-acute skilled nursing long-term care facility adjacent to the hospital that provides care for the elderly, as well as those requiring extended recoveries. Methodist Hospital is home to the Family Medicine Residency Program, an accredited and nationally recognized program which provides resident physicians with specialty training in primary care family medicine. Together, the hospital and residency program implemented a ground-breaking curriculum addressing the identification, treatment, and assistance of human trafficking victims and created a one-of-a-kind health clinic for victims, the Human Trafficking Medical Home.
One Community. One Mission. One California
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Frequently asked questions
Ensuring accurate patient identification streamlines admissions and reduces billing errors. In Sacramento healthcare facilities, Patient Registration Representatives play a vital role in confirming details upfront, which accelerates care delivery and optimizes revenue cycle management.
Certifications like Certified Patient Account Representative (CPAR) or Medical Administrative Assistant credentials boost local job prospects. Sacramento employers often value knowledge of insurance verification and medical billing, making such certifications a significant advantage.
Patient Registration Representatives focus primarily on initial patient data collection and insurance verification, whereas registration specialists may handle more complex financial counseling and clearance tasks. This distinction affects daily duties and required expertise.
They should promptly verify insurance eligibility through available portals, communicate uncertainties to supervisors, and refer patients to financial counseling specialists if needed. This helps maintain smooth admissions and mitigates potential billing issues.
Catholic Health Initiatives emphasizes comprehensive patient support, integrating registration with financial counseling referrals and clear communication about patient rights, which enriches the representative's engagement beyond basic data entry.
Yes, new hires often receive specialized training on local hospital policies, charity care programs, and human trafficking victim support initiatives, reflecting the organization’s commitment to holistic patient care.
Salaries typically fall between $38,000 and $48,000 annually, depending on experience and specific healthcare settings. Sacramento's competitive market and cost of living influence compensation for these roles.
Sacramento offers steady demand with moderate competition due to its growing healthcare infrastructure. Compared to larger metro areas like Los Angeles, there is less saturation, providing better opportunities for entry-level Patient Registration Representatives.
Traffic patterns and distance can impact shift preferences, especially near southern suburbs like Elk Grove or Wilton. Candidates often weigh proximity to reduce commute time, which can influence job satisfaction and punctuality.
Strong familiarity with insurance verification, detailed demographic data collection, and financial liability assessment distinguishes Patient Registration Representatives, requiring a blend of customer service and administrative precision.