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Patient Service Representative
Company : Dental Care Alliance
Location : West Bend, WI, 53095
Job Type : Part Time
Date Posted : 5 January 2026
Overview
Paradise Dental Professionals is looking for a Patient Service Representative in West Bend, Wisconsin, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Pay: min$18-max$23 per hour
- Part time: Monday, Wednesday, Thursday
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Strong communication and multitasking abilities top the list for a Patient Service Representative, especially in dental settings. Familiarity with scheduling, handling patient inquiries, and knowledge of insurance processes also contribute to delivering seamless patient experiences in this role.
A typical day involves greeting patients warmly, managing appointment calendars, answering phone calls, posting payments, and coordinating treatment plans. Balancing administrative duties with compassionate patient interactions is key to maintaining an efficient, welcoming environment.
In West Bend, WI, Patient Service Representatives working part-time generally earn between $18 and $23 per hour. Pay varies depending on experience and specific dental office policies, but this range reflects competitive compensation for healthcare customer service roles locally.
West Bend has shown a steady demand for healthcare support roles like Patient Service Representatives, influenced by its growing population and expanding dental services. While competition remains moderate, employers often prioritize candidates with local experience and customer service excellence.
Dental Care Alliance emphasizes team collaboration and modern dental technology, which can enhance your daily workflow. Their focus on patient comfort and advanced treatments creates a patient-centric atmosphere that might contrast with more traditional dental offices.
The culture at Dental Care Alliance fosters supportive teamwork and values personalized patient care. This environment encourages Patient Service Representatives to contribute beyond typical clerical tasks, engaging actively in patient satisfaction and smooth clinical operations.
Though prior experience in dental or healthcare offices is preferred, eager candidates demonstrating strong customer service skills and a willingness to learn are often considered. This approach supports newcomers aiming to build a career in dental patient services.
Many believe this role solely involves answering phones, but it actually includes complex tasks like managing patient accounts, coordinating treatment schedules, and resolving insurance questions, all crucial for ensuring patients receive timely and effective care.
Part-time Patient Service Representative roles in West Bend see moderate competition due to the area's stable healthcare sector. Candidates with flexible schedules and strong interpersonal skills typically have an advantage when applying to local dental practices.