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Market Place Supervisor
Company : Omni Amelia Island Resort
Location : Asheville, NC, 28804
Job Type : Full Time / Part Time
Date Posted : 14 January 2026
Location
Omni Grove Park Inn & Spa
The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.
Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.
Job Description
This position is responsible for maintaining good relations among guests and their retail sales associates, replenishment of all merchandise by inventorying and relaying those needs to the store Buyer in a timely manner. Also, this position is required to assist in the taking of inventory, the maintaining of the retail shop's cleanliness, and to maintain that all their retail sales associates are well trained and comply with the standards of Omni and the Retail Department.
Responsibilities
- Demonstrates and trains all retail specific standards and product knowledge.
- Ensures all sales and sales statistics are properly recorded by each employee.
- Stocks shelves, counters, tables and similar display fixtures with merchandise in a fashion that maximizes product visibility and promotes sales. Arranges signage and advertising collateral in an attractive fashion.
- Assists with the payroll processes as needed.
- Ensures follow through of all employees and performs coaching and counseling as needed.
- Assists guests with recording sales, accepting payment, providing product suggestions, and overall customer service.
- Maintains continuous effort to clean shelves, counters, tables, fixtures, glass and floors.
- Stimulates retail associates to increase sales per hour and units per transaction.
- Insures that all retail staff is recording and tracking daily retail stats.
- Assists with all inventory counts for shop merchandise.
- Maintains proper supply levels in all shops and insures back stock warehouse areas are well maintained, organized and new product is placed on sales floor.
Qualifications
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- Minimum 1-2 years supervisory experience required
- Previous customer service experience required.
- Previous cash handling experience required.
- Must have strong guest service skills
- Must be able to move up to 40 lbs. Occasionally extend arms and hands. Seize, grasp, and turn objects with hands.
- Flexible schedule to include evenings, weekends and holidays
- Must be able to stand for length of shift
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.”
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Frequently asked questions
A Market Place Supervisor in Asheville, NC, blends traditional retail management with specific duties like inventory coordination and guest relations unique to hospitality settings. Unlike generic retail supervisors, this role emphasizes training retail associates to uphold Omni Amelia Island Resort’s high service standards within a luxury environment.
Working as a Market Place Supervisor here offers hands-on leadership in a prestigious hospitality brand, enhancing skills in team coaching, inventory management, and customer engagement. This experience can open doors to advanced retail or hospitality management roles by demonstrating your ability to maintain exceptional service and operational excellence.
Key competencies include strong guest service aptitude, inventory oversight, staff training, and sales data tracking. Proficiency in cash handling and the ability to multitask during busy shifts are critical, alongside physical stamina and flexibility to maintain store presentation and support team productivity.
Yes, this role requires balancing luxury guest expectations with effective merchandise management. Supervisors must handle high standards of cleanliness and product presentation while motivating associates to increase sales, all within a dynamic environment influenced by seasonal tourism fluctuations.
Market Place Supervisors in Asheville typically earn between $38,000 and $45,000 annually, reflecting local cost of living and hospitality market demand. This range is slightly below national averages for retail supervisory roles, adjusting for Asheville’s regional economic factors in the hospitality sector.
Asheville’s growing tourism and retail sectors create steady demand for supervisory talent, but competition exists due to the city’s attractive hospitality career opportunities. Candidates with experience in luxury retail environments and strong guest service records tend to stand out.
Omni Amelia Island Resort prioritizes a culture of respect and empowerment not commonly found elsewhere. Market Place Supervisors here benefit from comprehensive training, mentorship, and a chance to work in a prestigious setting known for blending southern charm with luxury service.
This supervisor position directly shapes the guest journey by ensuring retail associates provide personalized service and maintain premium merchandise presentation. Their leadership fosters seamless retail experiences that complement the resort’s reputation for exceptional hospitality.
Asheville’s urban layout offers various commuting methods, including personal vehicles and public transit. However, traffic congestion during peak tourist seasons could impact punctuality. Many employees plan flexible schedules or carpooling to navigate these local transportation dynamics.
While formal certifications are not mandatory, credentials in customer service, retail management, or hospitality can enhance employability. Asheville employers often value practical experience paired with knowledge of regional tourism trends to better serve diverse guest populations.