General Manager III, CFA Supply

Overview

The General Manager (GM) will serve as the leader of supply chain operations at the at the new Chick-fil-A Supply Distribution Center in Winter Haven, FL (4050 Logistics Parkway, Winter Haven, FL 33884). This individual will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. The GM will lead a workforce responsible for distributing millions of cases of inventory annually to Chick-fil-A Operators throughout the southwest. This individual will act as a liaison between Chick-fil-A Supply leadership and the DC. The GM will drive the operations of the distribution center. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

This position requires a leader who can call upon a diverse range of skills and experiences to support overall operations. The role is highly interdependent with the other divisions of the distribution center and Chick-fil-A Supply Services, requiring the GM to foster relationships with a wide range of people to execute their responsibilities. The GM will work closely with Chick-fil-A Supply’s Extended Leadership Team (ELT) and DC leaders to continually improve the operation’s performance, productivity, efficiency, and profitability through effective supply chain management methods and strategies. This position calls for a dynamic leader who has a heart of service and compassion, coupled with a sharp mind and strong leadership presence to effectively manage the business. Furthermore, this role will be uniquely challenged with their participation in the stand up of a brand-new DC with first of its kind capabilities and the testing and refinement of a new facility implementation playbook to assist in the stand up of future facilities.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com. 

Responsibilities

General:

· Lead two food service distribution center operations with a safety mindset

· Act as a liaison, balancing the needs of the Operator with the capabilities of both operations

· Lead and engage two workforces of 60+ people with specific ownership of and focus on various functions within

both buildings

· Design, implement, manage and improve market distribution center operations at each DC

· Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs) at both sites

· Participate in the management and oversight of the two buildings’ P&Ls

· Drive innovation in all areas of both market distribution center operations

· Share best practices within the two facilities to leverage success at both

· Support Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence

· Complete other activities as deemed valuable by leadership

Relationship Management:

· Work closely with CFA Supply Extended Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration

· Demonstrate the ability to value both relationships and results and to put others above themselves

· Simultaneously recruit, train, and develop two strong teams

Minimum Qualifications

· 7+ years of experience in distribution, manufacturing, or other relevant supply chain field management, including 5+

years in a leadership position

· Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner

· Understanding of production and inventory control theories and practices

· Functional knowledge of designing, managing, and executing distribution center operations

· Knowledge of general accounting practices and P&L

· Demonstrated experience and success with process improvement and efficiency, including establishing and managing

KPIs

· Working knowledge of inbound logistics, warehousing, IT systems, and outbound logistics in the distribution industry

· Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental

requirements

· Exceptional organization, attention to detail, and communication skills

· Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated

with honor, dignity, and respect

· Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Preferred Qualifications

· Bachelor’s degree in business, accounting, supply chain management or another relevant field

· 8+ years of experience leading large scale distribution operations

· Experience managing in a food distribution or food manufacturing environment

· Experience in a start-up environment

· Demonstrated success in operations and people leadership

· Experience with building and managing budgets and general accounting practices

· Demonstrated ability to perform effective short-term and long-range planning

Minimum Years of Experience

Travel Requirements

Required Level of Education

Preferred Level of Education

Major/Concentration

Minimum GPA (4.0 Scale)