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Assistant General Manager
Company : Chick-fil-A Supply
Location : Winter Haven, FL, 33884
Job Type : Full Time
Date Posted : 3 January 2026
Overview
The Assistant General Manager (AGM) will serve as a leader of supply chain operations at the new Chick-fil-A Supply Distribution Center (DC) in Winter Haven, FL (4050 Logistics Parkway, Winter Haven, FL 33884). This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the General Manager (GM), this person will help lead an eventual workforce distributing millions of cases of inventory annually to Chick-fil-A Operators throughout the southwest. The AGM will help drive the operations of the distribution center and will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.
This position requires a leader who can call upon a diverse range of skills and experiences to support overall operations. The role is highly interdependent with the other divisions of the distribution center and Chick-fil-A Supply Services, requiring the AGM to foster relationships with a wide range of people to execute their responsibilities. The AGM will work closely with Chick-fil-A Supply’s Extended Leadership Team (ELT) and DC Leaders to continually improve the operation’s performance, productivity, efficiency, and profitability through effective supply chain management methods and strategies. This calls for a dynamic leader who has a heart for service and compassion coupled with a mind for effectively supporting the management of the business. Furthermore, this role will be uniquely challenged with their participation in the stand up of a brand-new DC and the testing and refinement of a new facility implementation playbook to assist in the stand up of future facilities.
About Chick-fil-A Supply
Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.
Responsibilities
- Assist GM in leading a large-scale food service distribution center operation with a safety mindset
- Act as a liaison, balancing the needs of the Operator with the capabilities of the operation
- Lead and engage a workforce with specific ownership of and focus on various functions within the building
- Design, implement, manage, and improve distribution center operations
- Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
- Participate in the oversight of the P&L of the distribution center operation
- Drive innovation in all areas of the distribution center operations
- Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence
- Complete other activities as deemed valuable by leadership
- Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration
- Demonstrate the ability to value both relationships and results and to put others above themselves
- Recruit, train, and develop a strong team
Minimum Qualifications
- 7+ years of experience in distribution, manufacturing, or other relevant supply chain field management, including 3+ years in a leadership position
- Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
- Understanding of production and inventory control theories and practices
- Functional knowledge of designing, managing, and executing distribution center operations
- Knowledge of general accounting practices and P&L
- Demonstrated experience and success with process improvement and efficiency, including establishing and managing KPIs
- Working knowledge of inbound logistics, warehousing, IT systems, and outbound logistics in the distribution industry
- Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
- Exceptional organization, attention to detail, and communication skills
- Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect
- Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions
Preferred Qualifications
- Bachelor’s Degree in business, accounting, supply chain management or another relevant field
- Experience managing in a food distribution or food manufacturing environment
- Experience in a start-up environment
- Demonstrated success in operations and people leadership
- Experience with building and managing to budgets and general accounting practices
- Demonstrated ability to perform effective short-term and long-range planning
Minimum Years of Experience
7Travel Requirements
10%Required Level of Education
High School DiplomaPreferred Level of Education
Bachelor's DegreeMajor/Concentration
N/AMinimum GPA (4.0 Scale)
N/A
Manchester, NH
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Frequently asked questions
In Winter Haven, FL, the Assistant General Manager position is increasingly pivotal due to regional logistics expansions. This role demands agility in overseeing food distribution while adapting to local supply chain innovations, making it a dynamic career path for those eager to lead within a thriving distribution hub.
Yes, managing a food service distribution center requires balancing product safety, timely delivery, and team engagement. Unlike other sectors, this role emphasizes operational excellence intertwined with a service-driven culture, necessitating nuanced leadership skills tailored to perishable goods and customer-centric logistics.
An Assistant General Manager typically handles broader operational oversight, including P&L accountability and strategic planning, while an Assistant Service Manager focuses more on customer-facing support and service delivery. The AGM role demands deeper expertise in supply chain management and team leadership.
Winter Haven's growing logistics scene has increased demand for skilled AGMs, but Chick-fil-A Supply’s reputation for culture and career growth attracts strong applicants. Candidates with leadership experience in food distribution and supply chain innovation tend to stand out in this moderately competitive market.
Chick-fil-A Supply emphasizes a culture of care, safety, and excellence, blending operational rigor with compassionate leadership. The AGM is uniquely involved in launching new distribution centers with a focus on innovation and community alignment, which is less common in other firms.
Yes, Chick-fil-A Supply invests in leadership development tailored to supply chain operations, offering mentorship from senior leaders and opportunities to pilot innovative distribution strategies. This structured support equips AGMs to effectively manage teams and complex logistics challenges.
Assistant General Managers in Winter Haven typically earn between $70,000 and $90,000 annually, depending on experience and company size. Given Chick-fil-A Supply’s scale and operational complexity, compensation often aligns with the higher end of this range, reflecting leadership responsibilities.
Certifications like APICS CPIM, Six Sigma Green Belt, and OSHA safety credentials are highly regarded in Winter Haven's logistics sector. These credentials demonstrate expertise in process optimization, inventory control, and workplace safety, enhancing a candidate’s suitability for Assistant General Manager positions.
Progressing through roles in supply chain operations, inventory management, and team leadership within food service or manufacturing builds a solid foundation. Gaining experience in process improvements and cross-functional collaboration is crucial before stepping into an AGM role at Chick-fil-A Supply.
The AGM role embodies Chick-fil-A Supply’s values by fostering a culture centered on care, safety, and excellence. This means prioritizing employee well-being, ensuring compliant and safe operations, and continuously improving service delivery to support both team members and restaurant operators.