Assistant General Manager, Operations | Full-Time | Mobile Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

In consultation with the General Manager, the Assistant General Manager, Operations manages, supervises, and coordinates the day-to-day operations of the at the new Mobile Arena and Saenger Theater while providing support for the operations department at the convention center including but not limited to maintenance, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety and capital projects. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the General Manager.

Work Environment

This position is on-site at the new Mobile Arena. Ability to work evenings and weekends is required to support events. Must maintain regular attendance and a professional presence.

This role pays an annual salary of $110,000-$130,000 and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 31, 2025.

About the Venue

The new Mobile Arena will anchor a lively downtown Mobile, Alabama, a city that offers world-class accommodations, retail shops, restaurants, museums, parks, and art galleries. The state-of-the-art 10,000 capacity arena is under construction and scheduled to open in early 2027.  It will be home to a minor league hockey team, concerts, family shows, regional and national sports events, community gatherings, and annual Mardi Gras events. It will include a wide range of premium seating and experiences including suites, clubs, and loge boxes and include over 27,000 square feet of multi-purpose and pre-event space.

This OVG managed property also includes the Seanger Theater and the Mobile Convention Center. The Saenger Theater seats 1,900 patrons and hosts over 70,000 guests annually.  It is the home of the Mobile Symphony Orchestra and has hosted national acts such as The Avett Brothers, Willie Nelson, Chicago, The Black Jacket Symphony, Vince Gill, Bob Dylan, and more. The Mobile Convention Center is a 317,000 square foot facility and features sixteen meeting rooms, two ballrooms, and two exhibit halls totaling 100,000 square feet.  Winner of numerous architectural awards, the Mobile Convention Center takes full advantage of an exclusive waterfront setting with magnificent views of the historic Mobile River from three levels.  

Responsibilities

• Oversee overall daily operation and maintenance of the facility and systems. This includes custodial, landscaping, sound, environmental workplace safety, scoreboard systems, pest control, custodial services, etc.
• Participate in the development and administration of the facility's operations budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary
• Oversee the operation of event set-up and tear-down, i.e. facility readiness, stage risers, chairs, signs, banquet functions, etc.
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Acts as liaison with City Services for numerous facility-related functions (City Codes, Environmental, fire, elevators, warranties, etc.)
• Responsible for Environmental Compliance
• Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, etc.)
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users
• Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations
• Other duties as assigned

Qualifications

Education & Experience:

• Degree from accredited college/university preferred
• Minimum of 5-7 years' experience in facility operations
• Must have at least 5-7 years' experience in event operations, work crew supervision, and housekeeping operations.
• Minimum 5 years' experience in supervising the work of others
• 5 or more years' experience in Event production

Skills & Competencies:

• Strong interpersonal and communication skills
• Excellent organizational skills and attention to detail
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office
• Knowledge of budget preparation and control.
• Knowledge of OSHA requirements.
• Basic Knowledge of Fire Alarm / Fire Protection systems
• Proven ability in communicating with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
• Ability to speak, read and write in English
• Ability to work well in a team-oriented, fast-paced, event-driven environment
• Working knowledge of equipment safety, facility maintenance and housekeeping

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.