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Patient Service Representative
Company : Dental Care Alliance
Location : Fishkill, NY, 12524
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Family Dental Group- Fishkill is looking for a Patient Service Representative in Fishkill, New York, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Pay: $22.00-$24.00 per hour
- Flexible scheduling options
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
$22-$24/hr#Mbel
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
Qualifications:
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Fishkill has a moderate demand for Patient Service Representatives, especially within dental care facilities like Dental Care Alliance. The area's growing healthcare sector means candidates with dental office experience and strong customer skills tend to have an edge amidst local competition.
Considering Fishkill's suburban layout, many employees rely on personal vehicles due to limited public transit. Carpooling or flexible scheduling can ease peak-hour travel, making it manageable for Patient Service Representatives to maintain punctuality and work-life balance.
Successful Patient Service Representatives typically combine exceptional communication, organization, and multitasking talents. Familiarity with dental insurance plans and a warm, patient-focused attitude are key to managing inquiries and appointment coordination effectively.
Entry-level Patient Service Representatives often progress into roles like Office Manager or Patient Care Coordinator. Gaining expertise in insurance navigation and practice management opens doors to advanced healthcare administration positions.
Daily tasks include greeting patients, managing appointment schedules, answering calls, processing payments, and assisting with treatment plan arrangements. Keeping the reception area organized and responding promptly to patient needs are also essential.
Dental Care Alliance provides flexible scheduling, competitive hourly wages between $22 and $24, plus comprehensive health, dental, vision insurance, and a 401(k) plan, creating a supportive environment for patient service staff.
At Dental Care Alliance, the focus on a team-based environment and modern dental technology enhances patient interaction quality. Employees benefit from a mission-driven culture emphasizing personalized care, which may be more patient-centered than typical healthcare offices.
Patient Service Representatives in Fishkill typically earn between $22.00 and $24.00 per hour. This wage aligns with local standards for dental office support roles, reflecting the position’s responsibility and customer service demands.
While prior dental or medical office experience is preferred, certifications in medical billing or customer service can enhance candidacy. Knowledge of HMO/PPO insurance models is also advantageous in navigating patient financial arrangements.