Risevoic
Patient Service Representative
Company : Dental Care Alliance
Location : Great Neck, NY, 11021
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Cooper Perio and Implant is looking for a Patient Service Representative in Great Neck, New York, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
1010 Northern BlvdGreat Neck, New York, 11021
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Pay: $26.00-$29.00 per hour
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Great Neck, NY, has a growing demand for healthcare support roles like Patient Service Representatives, driven by expanding medical facilities. Candidates with dental office experience and strong customer service skills often find good opportunities, though competition remains moderate. Tailoring your application to local healthcare trends can boost your chances.
While formal certifications aren’t mandatory, credentials like Certified Medical Administrative Assistant (CMAA) or dental insurance knowledge can enhance your profile in New York. Employers value familiarity with local insurance plans (HMO/PPO) and patient billing systems, improving your fit for Patient Service Representative roles in the area.
Typical duties include managing patient appointments, answering phone inquiries, handling billing processes, and ensuring a welcoming environment. You’ll act as the first point of contact, balancing administrative tasks with patient communication to support smooth clinic operations and enhance patient satisfaction.
Strong interpersonal communication, multitasking, and familiarity with healthcare insurance procedures are key. Proficiency in scheduling systems and a customer-first mindset help you efficiently coordinate patient care. Being adaptable and detail-oriented also ensures success in this fast-paced healthcare support role.
Absolutely. This role provides foundational experience in patient interaction and healthcare administration, opening pathways to positions like medical office manager, billing specialist, or clinical coordinator. Gaining certifications and expanding your knowledge in dental or medical services can accelerate upward mobility.
Dental Care Alliance fosters a team-based culture emphasizing personalized patient care and advanced dental technology. They offer benefits like health insurance and 401(k) plans, plus opportunities to develop customer service expertise in a supportive environment that encourages learning and career progression within dental healthcare.
At Dental Care Alliance, the focus lies on creating a warm, patient-centered experience leveraging modern dental technology. Representatives engage deeply with patients to ensure comfort and clarity in treatment plans, supported by a collaborative clinical team that values both professional growth and comprehensive benefits.
The position offers $26.00 to $29.00 per hour, which aligns well with regional averages for dental support roles. This wage, combined with comprehensive benefits such as health insurance and retirement plans, makes it a financially attractive opportunity within the local healthcare job market.