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KeyHolder, Robert Graham - Grand Canal Shoppes
Company : Centric Brands Inc.
Location : Las Vegas, NV, 89109
Job Type : Part Time
Date Posted : 2 January 2026
About Us
ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.
The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.
Specific Responsibilities Would Include
SALES GENERATION:
- Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
- Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
- Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
- Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
- Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
CUSTOMER SERVICE:
- Ensure all associates provide the highest level of customer service to achieve World Class Service standards
- Ensure staff maintains constant client communication through referring to client books and client database
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
- Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
Our Best Fit Candidate Would Have
- Is dedicated to meeting the expectations and requirements of internal and external customers
- Gets first-hand customer information and uses it for improvements in products and services
- Acts with customers in mind; establishes and maintains effective relationships with customers
- Be knowledgeable and enthusiastic about fashion
- Excellent communication skills
- Availability to work weekends and Holidays and report to work on a timely fashion
- Ability to support management with supervision of scheduled staff in the store
- Hold Store Key
*This commission eligible position will receive a generous employee discount at Robert Graham.
Salary Range: $17.00-$24.00
At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include a base hourly range at the time of employment. The stated base hourly range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, bonus and other Centric Brands sponsored benefit programs.
Centric Brands is an Equal Opportunity Employer
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Frequently asked questions
The Keyholder at Robert Graham in Las Vegas plays a pivotal role in orchestrating store activities, ensuring smooth merchandise flow and staff coordination. This position demands proactive leadership on the sales floor to elevate customer service and cultivate a vibrant brand presence within the bustling Grand Canal Shoppes.
Exceptional communication paired with deep product knowledge distinguishes a Keyholder at Robert Graham. The ability to mentor sales associates in sophisticated selling techniques and manage customer relationships effectively is essential, especially when representing an eclectic luxury brand in a competitive market like Las Vegas.
Starting as a Keyholder at Centric Brands, employees can ascend through leadership roles by demonstrating sales excellence and team management skills. The company supports growth by offering avenues to develop merchandising expertise and potentially transition into store management or specialized brand ambassador positions.
Indeed, Keyholders benefit from a generous employee discount on Robert Graham’s eclectic luxury apparel, competitive hourly wages, and commission eligibility. Additionally, Centric Brands provides comprehensive benefits packages, fostering a supportive environment for career and personal development in vibrant Las Vegas.
Robert Graham’s Keyholder role offers a salary range of $17.00 to $24.00 per hour, which aligns competitively with luxury retail positions in Las Vegas. Considering commission potential and employee perks, this remuneration package reflects both industry standards and the premium brand positioning within the Grand Canal Shoppes.
Las Vegas retail jobs, notably in luxury brands like Robert Graham, are competitive with a steady demand driven by tourism. Keyholders must be adaptable to the dynamic environment of the Grand Canal Shoppes, with an emphasis on customer engagement and flexible availability, especially during busy weekends and holidays.
Absolutely, the Grand Canal Shoppes’ high foot traffic and upscale clientele set a fast-paced, customer-centric work culture. Keyholders are expected to maintain impeccable store standards, foster team motivation, and capitalize on local market events to enhance sales and brand loyalty.
Centric Brands emphasizes talent retention by blending competitive compensation with growth opportunities for Keyholders. At Robert Graham, this means fostering a passionate sales culture, promoting leadership development, and ensuring employees feel integral to both the brand's luxury image and community engagement in Las Vegas.