Risevoic
Patient Service Representative
Company : Dental Care Alliance
Location : Old Bridge, NJ, 08857
Job Type : Full Time
Date Posted : 5 January 2026
Overview
KidZdent is looking for a Patient Service Representative in Old Bridge, New Jersey, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Flexible scheduling options
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!Compensation for this role is $18.00 - $23.00 per hour
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
At Dental Care Alliance in Old Bridge, the Patient Service Representative benefits from a team-oriented environment focused on personalized oral health care, with flexible scheduling and access to modern dental technology—offering a more supportive and advanced workplace compared to generic medical office roles.
Dental Care Alliance emphasizes a warm, patient-centered atmosphere where representatives play a vital role in both customer service and treatment plan coordination, supported by comprehensive benefits like health insurance and a 401(k), enhancing job satisfaction beyond typical front desk duties.
Strong interpersonal communication, empathy for patient concerns, efficient appointment management, and familiarity with dental insurance plans are key skills enabling representatives to enhance patient satisfaction and smooth office operations in this competitive New Jersey market.
Handling a high volume of appointment scheduling, managing patient inquiries with sensitivity, navigating insurance complexities, and ensuring follow-ups on cancellations or no-shows all demand adaptability and excellent multitasking to maintain smooth patient flow.
While not always mandatory, certifications in dental office administration or familiarity with HMO/PPO insurance plans are valued locally, signaling readiness to handle insurance-related tasks efficiently and boosting competitiveness in the area's healthcare job market.
Old Bridge’s healthcare sector shows steady demand for patient service roles due to growing dental care needs; however, candidates with customer service expertise and insurance knowledge tend to stand out amidst moderate local competition.
Compensation for this role at Dental Care Alliance typically ranges between $18.00 and $23.00 per hour, reflecting industry standards in New Jersey and the company's commitment to fair wages paired with comprehensive benefits.
Representatives actively engage patients with friendly greetings, clarify concerns according to company policies, and support treatment plan processes, directly enhancing the comfort and trust that define Dental Care Alliance’s patient experience.
This role offers foundational experience in dental office operations, patient interaction, and insurance handling, creating a strong platform for advancing into specialized dental administrative or clinical support positions within the evolving healthcare landscape.