Risevoic
Customer Service Representative
Company : Ferrellgas
Location : Raritan, NJ, 08869
Job Type : Full Time
Date Posted : 23 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Raritan, NJ, has a moderately competitive landscape for customer service roles due to its proximity to major metropolitan hubs. Candidates with strong negotiation skills and multi-channel communication experience tend to stand out in this local job market.
Employers in Raritan often value proficiency in Microsoft Office, especially Excel and Word, alongside excellent verbal and written communication. While formal certifications aren't always mandatory, customer service training or CRM software familiarity can enhance candidacy.
Mastering data entry accuracy, multitasking across communication channels like phone, email, and chat, and understanding basic negotiation techniques are key. Familiarity with customer management systems and conflict resolution strategies propels a representative’s upward trajectory.
Daily tasks include managing inbound/outbound customer interactions through various platforms, resolving inquiries promptly, updating account details, and occasionally processing payments. Adaptability and quick problem-solving are essential to maintaining service excellence throughout the shift.
Typical salaries for customer service representatives in Raritan, NJ, range from $38,000 to $45,000 annually, depending on experience and company size. Roles offering comprehensive benefits may present total compensation packages that exceed these base figures.
Ferrellgas emphasizes genuine teamwork where each Customer Service Representative’s input is valued. They foster growth by encouraging collaboration across departments, ensuring employees feel recognized by both customers and leadership alike.
At Ferrellgas, representatives handle a blend of tasks including emergency script execution and managing propane discount inquiries. This specialization requires a mix of soft negotiation skills and precise account maintenance tailored to energy sector customers.
While one year of customer service experience is preferred, Ferrellgas often values candidates who demonstrate strong communication and organizational skills. Willingness to learn and adapt can sometimes offset limited direct experience.
Customer Service Representative II roles typically demand deeper negotiation skills, the ability to handle escalated issues, and more autonomy in scheduling or managing accounts. These positions often require proven track records in customer retention and conflict de-escalation.
Ferrellgas supports career advancement through tuition reimbursement and internal promotion pathways. Representatives who excel in customer relations and operational tasks often find opportunities to shift into supervisory or specialized customer support roles.