Risevoic
Guest Service Mgr Level V
Company : Lowes Foods
Location : Chapin, SC, 29036
Job Type : Full Time
Date Posted : 5 January 2026
Overview
It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay and excellent benefits including Medical, Dental, and Vision, 401K and Pension Plan, a discount for shopping, paid time off, weekly pay, and more!
Ensure consistent and memorable guest experiences through the superior show quality and guest service by training and demonstrating the four priorities (Safety, Friendliness, Show and Efficiency), evaluating, and coaching hosts responsible for applying them. Supervise and perform all functions related to sales related assets.
Responsibilities
1. Observe, evaluate, and coach hosts to deliver friendly, superior guest service which focuses on show.
2. Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
3. Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
4. Deliver on-the-job training (OJT) programs and materials.
5. Drive measurement based continuous improvement of OJT.
6. Select, train and develop Guest Service Leaders.
7. Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
8. Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
9. Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
10. Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
11. Works with Store Manager/Director to ensure that a schedule is written to provide the desired level of guest service within established labor guides.
12. Process guest orders, including performing functions of cashiers or guest service clerks.
13. Perform guest service desk functions as needed.
14. Ensure that an accurate daily cash count is completed.
15. Ensure bank deposits are completed daily according to policy.
16. Monitor and analyze audits according to company guidelines.
17. Monitor and enforce all Front Porch policies related to Asset Protection and Shrink Control.
18. Ensure the security of the office and store funds.
19. Maintain supplies needed for Front Porch according to budget.
Qualifications
1. Strong communication and partnering skills.
2. Knowledge and application of operations within a retail environment.
3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
4. Knowledge and application of the principles of differentiated learning.
5. Leadership experience with direct reports.
6. Ability to read and understand information and direction.
7. Ability to work well with others.
8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
9. Must be at least 18 years old.
10. Ability to stand for extended periods of time.
11. Demonstrate successful use of math skills.
12. Ability to work well with computers.
13. Knowledge of Front Porch operations.
14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.
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Frequently asked questions
Guest Service Mgr Level V at Lowes Foods involves advanced leadership responsibilities, including coaching hosts, managing training programs, and overseeing front porch operations. This senior level emphasizes not only guest satisfaction but also operational efficiency and asset protection unique to this family-owned retail environment.
Strong communication, ability to mentor teams, and operational knowledge are critical. The role demands a hands-on approach to training and continuous improvement, ensuring team members deliver exceptional guest experiences while maintaining safety and compliance with company policies.
Candidates should focus on mastering team coaching, operational metrics analysis, and multi-tasking across sales and asset protection. Building expertise in training delivery and hiring processes can accelerate progression toward this senior managerial guest services role.
Lowes Foods fosters a family-owned, growth-oriented environment that values employee development and guest-centric service. This culture means managers engage deeply with team coaching and community-focused efficiency practices, creating a supportive atmosphere for leadership.
Managing guest services at Lowes Foods includes balancing personalized guest interaction with strict operational controls such as cash handling and shrink reduction. The company’s emphasis on show quality and safety requires managers to be versatile leaders within a close-knit team setting.
Chapin's retail sector is steadily growing, with moderate competition for experienced guest service managers. Candidates with strong leadership skills and retail operational knowledge tend to stand out, especially in family-owned businesses emphasizing community values.
While formal certifications aren't mandatory, credentials in retail management, customer service excellence, or leadership training can enhance employability. Local employers often appreciate candidates demonstrating continuous learning and practical training experience.
Salaries for this position generally range from $45,000 to $55,000 annually in Chapin, reflecting the role’s blend of supervisory duties, operational oversight, and guest service excellence. Pay varies with experience and specific company benefits.
Lowes Foods emphasizes training focused on safety, friendliness, show, and efficiency, ensuring managers actively coach hosts to elevate the guest experience. This commitment to superior service is coupled with operational responsibilities like cash management and asset protection.
This role serves as a pivotal leadership position with exposure to varied retail functions, from training and hiring to operational management. Excelling here can open pathways to higher management roles within Lowes Foods’ expanding network.