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Assistant Guest Service Mgr FT
Company : KJ's Market
Location : Blythewood, SC, 29016
Job Type : Full Time
Date Posted : 11 January 2026
Overview
Come grow with grocery at IGA Southeast! We’re not like other grocery stores – We Create Smiles! Plus, we’re family-owned and based in the Carolinas since 1922! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!
Benefits for Now and Your Future:
- Weekly Pay
- Paid Time Off
- Medical, Dental, Vision
- Short & Long-Term Disability
- Employee Assistance Program
RETIREMENT
- 100% Company Funded Pension
- 401K
Pay starts at $17 / hour
Responsibilities
1. Maintenance of Guest Service Standards
a. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
g. Ensures all unused check lanes are blocked off when not in use.
h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
2. 2. Training and Development of Front porch Hosts
a. Provides training and direction to hosts not meeting the front porch standards.
b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
3. 3. Sales, Cash and Invoice Accounting
a. Prepare weekly cash report and accompanying documentation.
b. Maintain sales related information.
c. Process invoices and transfers as assigned.
d. Process beer/wine payments.
4. 4. Cash Related Activities
a. Prepare bank deposits according to policy.
b. Handle payroll check approval/cashing according to company policy.
c. Ensure that an accurate daily cash count is completed.
d. Process guest needs such as money orders, stamps, lottery tickets, etc.
e. Process returned checks according to policy.
5. 5. Cash Office Security
a. Ensure the security of the cash office and store funds.
b. Maintain accountability standards of cashier tills.
c. Maintain supplies needed for front porch and cash office.
6. 6. Cashier/Guest Service Clerk Performance Reports
a. Monitor and analyze the Operator Activity Report.
b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
7. Perform all other duties as assigned by management.
Qualifications
1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. Ability to read and understand information and direction.
5. Knowledge of front porch operations.
6. Ability to supervise people including training and development.
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. Effective communication and guest service skills.
9. Must be at least 18 years old.
10. Ability to stand for extended periods of time.
11. Demonstrate successful use of math skills.
12. Ability to work well with computers.
Johns Island, SC
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Frequently asked questions
At KJ's Market in Blythewood, the Assistant Guest Service Manager focuses heavily on frontline guest interactions in a grocery setting, emphasizing personalized service and operational oversight. Unlike broader hospitality roles, this position blends customer service with cash handling, inventory duties, and team training tailored to a family-owned grocery environment.
Candidates should sharpen multitasking between guest relations and cash office security, master team supervision, and develop strong communication to handle diverse customer needs in a grocery context. Familiarity with front porch policies and asset protection is critical, along with physical stamina for standing and lifting regularly.
Progression often leads to Store Manager or Operations Manager roles, leveraging skills in team leadership, sales oversight, and customer service excellence. Developing expertise in scheduling, labor management, and loss prevention at this level creates a solid foundation for upper management opportunities within grocery chains.
KJ's Market invests in hands-on training focusing on front porch standards, cash office procedures, and customer service refinement. Managers receive ongoing feedback and development opportunities to foster leadership skills aligned with the company’s family-oriented culture and operational goals.
Starting pay is around $17 per hour, competitive for assistant managerial roles in local grocery retail. With experience and performance, wages may increase, especially considering KJ's Market's benefits package including weekly pay and retirement plans which add significant value beyond base salary.
Blythewood’s growing community and retail expansion create steady demand for guest service professionals. KJ's Market benefits from local support, but competition remains moderate, making timely applications and demonstrated customer service skills essential to secure roles in this region.
KJ's Market prides itself on a family-owned atmosphere with a focus on community and hometown pride. The role requires balancing fast-paced service with a friendly, approachable demeanor, creating a welcoming environment that's distinct from larger, corporate grocery chains.
This role demands meticulous cash office management, including daily cash counts, bank deposits, and payroll check processing. Maintaining strict security protocols and auditing cashier tills are vital to prevent shrinkage and ensure financial accuracy within store operations.
While formal certifications aren't mandatory, knowledge of customer service best practices and some supervisory experience are highly valued. Local employers appreciate candidates with basic math proficiency, computer literacy, and familiarity with retail cash handling procedures.
The company fosters a team environment reflecting family principles, encouraging managers to lead by example in integrity, communication, and guest engagement. This approach shapes daily duties, emphasizing respect and personal connection in delivering exceptional grocery shopping experiences.