Risevoic
Assistant Guest Service Mgr FT
Company : Lowes Foods
Location : Johns Island, SC, 29455
Job Type : Full Time
Date Posted : 11 January 2026
Overview
It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay and excellent benefits including Medical, Dental, and Vision, 401K and Pension Plan, a discount for shopping, paid time off, weekly pay, and more!
To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies. Supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence.
Pay starts at $16/hour.
Responsibilities
1. Maintenance of Guest Service Standards
a. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
g. Ensures all unused check lanes are blocked off when not in use.
h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
2. 2. Training and Development of Front porch Hosts
a. Provides training and direction to hosts not meeting the front porch standards.
b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
3. 3. Sales, Cash and Invoice Accounting
a. Prepare weekly cash report and accompanying documentation.
b. Maintain sales related information.
c. Process invoices and transfers as assigned.
d. Process beer/wine payments.
4. 4. Cash Related Activities
a. Prepare bank deposits according to policy.
b. Handle payroll check approval/cashing according to company policy.
c. Ensure that an accurate daily cash count is completed.
d. Process guest needs such as money orders, stamps, lottery tickets, etc.
e. Process returned checks according to policy.
5. 5. Cash Office Security
a. Ensure the security of the cash office and store funds.
b. Maintain accountability standards of cashier tills.
c. Maintain supplies needed for front porch and cash office.
6. 6. Cashier/Guest Service Clerk Performance Reports
a. Monitor and analyze the Operator Activity Report.
b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
7. Perform all other duties as assigned by management.
Qualifications
1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. Ability to read and understand information and direction.
5. Knowledge of front porch operations.
6. Ability to supervise people including training and development.
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. Effective communication and guest service skills.
9. Must be at least 18 years old.
10. Ability to stand for extended periods of time.
11. Demonstrate successful use of math skills.
12. Ability to work well with computers.
#LI-PB1
#newstore
Related Jobs
Blythewood, SC
Top trending job titles hiring now
Frequently asked questions
This position ensures smooth front porch flow by supervising hosts, maintaining cleanliness, and enforcing service policies. The Assistant Guest Service Manager at Lowes Foods plays a hands-on role, directly impacting guest satisfaction and operational efficiency during checkout times.
Strong communication, team training abilities, and proactive problem-solving stand out as key traits. Given the community-centric nature of Johns Island, showing hospitality leadership and adaptability to diverse guest needs is crucial for success.
Mastery of guest service policies and team supervision sharpens management skills, paving the way toward higher retail leadership roles. Developing expertise in asset protection and staff development can lead to store management or regional supervisory positions.
Yes, alongside competitive pay starting at $16/hour, Lowes Foods provides comprehensive benefits like medical, dental, vision, 401k, pension plans, and weekly pay. These perks enhance employee well-being and financial stability beyond typical grocery store offerings.
Absolutely, maintaining the ‘no noticeable wait’ front porch standard is critical, along with ensuring all lanes are properly managed and hosts efficiently deployed. These standards help create a consistently positive checkout experience.
Hourly rates generally range between $15 to $18 depending on experience and company size. Lowes Foods’ starting pay at $16/hour fits well within this local market, offering a competitive entry point in the hospitality-driven retail space.
Johns Island's growing retail sector has moderate competition for supervisory guest service roles, with increasing demand for managers skilled in team leadership and customer experience. Candidates with local knowledge and strong interpersonal skills often stand out.
Shifts involve balancing front porch cleanliness, cashier training, cash handling, and unexpected guest issues. Prioritizing quick problem resolution and staff coordination ensures minimal wait times and high customer satisfaction throughout busy periods.
Proficiency with POS systems, cash office security protocols, and sales reporting tools is vital. Comfort with data analysis for cashier audits and scheduling software also enhances operational oversight capability in these roles.
Lowes Foods emphasizes family-owned values, promoting integrity, positive role modeling, and community engagement. The Assistant Guest Service Manager embodies these through consistent guest service standards and fostering a supportive team environment.