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Assistant Guest Service Mgr FT
Company : KJ's Market
Location : Chapin, SC, 29036
Job Type : Full Time
Date Posted : 3 January 2026
Overview
To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies. Supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence.
Responsibilities
1. Maintenance of Guest Service Standards
a. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
g. Ensures all unused check lanes are blocked off when not in use.
h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
2. 2. Training and Development of Front porch Hosts
a. Provides training and direction to hosts not meeting the front porch standards.
b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
3. 3. Sales, Cash and Invoice Accounting
a. Prepare weekly cash report and accompanying documentation.
b. Maintain sales related information.
c. Process invoices and transfers as assigned.
d. Process beer/wine payments.
4. 4. Cash Related Activities
a. Prepare bank deposits according to policy.
b. Handle payroll check approval/cashing according to company policy.
c. Ensure that an accurate daily cash count is completed.
d. Process guest needs such as money orders, stamps, lottery tickets, etc.
e. Process returned checks according to policy.
5. 5. Cash Office Security
a. Ensure the security of the cash office and store funds.
b. Maintain accountability standards of cashier tills.
c. Maintain supplies needed for front porch and cash office.
6. 6. Cashier/Guest Service Clerk Performance Reports
a. Monitor and analyze the Operator Activity Report.
b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
7. Perform all other duties as assigned by management.
Qualifications
1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. Ability to read and understand information and direction.
5. Knowledge of front porch operations.
6. Ability to supervise people including training and development.
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. Effective communication and guest service skills.
9. Must be at least 18 years old.
10. Ability to stand for extended periods of time.
11. Demonstrate successful use of math skills.
12. Ability to work well with computers.
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Frequently asked questions
Chapin's retail sector has seen steady demand for Assistant Guest Service Managers, especially within grocery markets like KJ's Market. While competition is moderate, candidates showcasing strong leadership and guest relations skills tend to stand out in this community-focused environment.
Chapin's smaller town layout means shorter commutes for most, but peak hours on main routes can cause delays. Planning travel outside rush periods or carpooling can optimize punctuality, important for maintaining the consistent guest service standards expected in this role.
Mastering front porch service protocols, training host teams effectively, and managing cash-related processes are essential. A successful manager also displays impeccable communication, multitasking abilities, and problem-solving skills to uphold customer satisfaction throughout shifts.
Many progress to full Guest Service Manager roles or specialize in retail operations management. Gaining experience in staff development, asset protection, and sales reporting creates opportunities for leadership positions within grocery chains or broader hospitality sectors.
Assistant Guest Service Managers in Chapin typically earn between $34,000 and $42,000 annually. Salary variations depend on experience, company size like KJ's Market, and demonstrated ability to maintain high guest satisfaction and operational efficiency.
KJ's Market emphasizes rapid checkout and personalized guest interactions, expecting managers to lead by example. They foster a clean, welcoming environment and prioritize low wait times, setting their Assistant Guest Service Managers up as key players in maintaining these standards.
KJ's Market integrates comprehensive training and on-the-job feedback within a community-focused culture. Managers often handle a blend of customer service, cash handling, and staff supervision, creating a multifaceted role with opportunities for hands-on leadership development.
Assistant managers frequently fill in for department heads, balancing guest interactions with supervisory duties. They ensure operational smoothness, oversee cash office security, and actively develop front porch hosts to meet performance and service benchmarks.
Candidates must be able to stand for long periods and occasionally lift up to 25 lbs. Comfort with point-of-sale systems, invoice processing, and cashier till audits is critical, alongside strong communication abilities to handle guest concerns efficiently.
The day involves supervising front porch operations, ensuring swift guest checkouts, managing cashier schedules, and conducting surprise audits. Additionally, handling cash deposits, addressing guest queries, and coaching staff to uphold store standards are daily priorities.