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Guest Service Manager
Company : KJ's Market
Location : Sumter, SC, 29150
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Come grow with grocery at IGA Southeast! We’re not like other grocery stores – We Create Smiles! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!
Benefits for Now and Your Future:
- Weekly Pay
- Paid Time Off
- Medical, Dental, Vision
- Short & Long-Term Disability
- Employee Assistance Program
RETIREMENT
- 100% Company Funded Pension
- 401K
Responsibilities
Qualifications
1. Strong communication and partnering skills. 2. Knowledge and application of operations within a retail environment. 3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. 4. Knowledge and application of the principles of differentiated learning. 5. Leadership experience with direct reports. 6. Ability to read and understand information and direction. 7. Ability to work well with others. 8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly. 9. Must be at least 18 years old. 10. Ability to stand for extended periods of time. 11. Demonstrate successful use of math skills. 12. Ability to work well with computers. 13. Knowledge of Front End operations. 14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.
Aiken, SC
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Frequently asked questions
At KJ's Market in Sumter, SC, the Guest Service Manager emphasizes creating a welcoming atmosphere that fosters hometown pride and continuous smile creation, blending operational oversight with hands-on guest interaction to elevate the grocery shopping experience beyond typical retail roles.
Strong communication, adaptability to fast-paced settings, and coaching skills are vital. A Guest Service Manager must inspire team members while managing operations, making strategic decisions that balance guest satisfaction with store efficiency and employee development.
Expect multitasking between overseeing cashier functions, managing scheduling aligned with labor guidelines, monitoring cash handling accuracy, and implementing guest service training programs to maintain high standards and operational integrity.
While formal certifications aren't mandatory, familiarity with retail operations and differentiated learning principles is valued. Local employers like KJ's Market appreciate candidates who have completed customer service leadership workshops or on-the-job training in retail management.
Sumter's moderate market size means fewer direct openings, making competition steady but manageable. Local demand is influenced by growth in grocery retail and a community-focused work culture, which favors candidates demonstrating community engagement and operational leadership.
Guest Service Managers in Sumter typically earn between $38,000 and $48,000 annually. KJ's Market likely offers compensation within this range, factoring in benefits like paid time off and a fully company-funded pension, enhancing overall employment value.
KJ's Market positions the Guest Service Manager as a key player in crafting an engaging shopping environment, where the manager coaches staff to deliver exceptional service while aligning with the brand’s mission to foster hometown pride and continuous improvement.
Yes, this role collaborates closely with store management to source candidates, manage interviews, and ensure new hires receive comprehensive onboarding and tailored training, reinforcing a consistent guest service quality from day one.
Proficiency with front-end computer systems and cash handling is essential, alongside physical stamina to stand for extended periods and occasional lifting up to 25 lbs, ensuring readiness for daily operational demands and guest interactions.
Shifts typically span peak hours such as 10 AM to 7 PM for three to four days weekly, providing a predictable yet involved schedule that supports both robust guest service coverage and personal time management.