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Medical Front Office - Patient Service Specialist
Company : Select Medical
Location : Santa Monica, CA, 90403-5683
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Overview
Medical Front Office - Patient Service Specialist
Santa Monica, California
Job Description
When patients enter our centers we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.
Schedule:
- Center Location: 2001 Wilshire Blvd, Suite 310 Santa Monica CA 90403
- Type of Employment: Full Time (also a part time posting available)
- Hours: Weekdays
- Compensation: $21.00 - $23.00/hour based on experience
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the Los Angeles Fair Chance Ordinance.
Responsibilities
We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.
In this role, typical responsibilities include the following:
- Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
- Schedule patient appointments in person or over the phone
- Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
- Provide patients with pertinent information about their next appointment as they check out
- Respond to requests for information from patients, providers, and coworkers
Qualifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED required
- 1 Year of Medical Office Eperience
- Insurance Verification Experience
Preferred Qualifications:
- Bilingual (English/Spanish Speaking)
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Additional Data
Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
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Frequently asked questions
This position shapes first impressions by managing front desk interactions, appointment scheduling, and insurance verifications. Acting as a patient advocate, specialists ensure smooth communication and support, playing a vital role in enhancing patient comfort and trust throughout their visit at Select Medical's Santa Monica center.
Beginning in this role opens pathways into healthcare administration, medical billing, or office management. Gaining proficiency in patient coordination and insurance processes at Select Medical can lay a strong foundation for growth into clinical support roles or supervisory positions within medical front office operations.
Effective communication, attention to detail, multitasking, and familiarity with insurance verification are critical. Candidates who can navigate patient inquiries, manage scheduling efficiently, and handle payments demonstrate the adaptability required for this front office healthcare position.
While a high school diploma is standard, certifications like Certified Medical Administrative Assistant (CMAA) or familiarity with medical billing software can enhance employability. Santa Monica employers often value bilingual skills, especially English-Spanish fluency, to better serve diverse patient populations.
Commuting during peak hours can be challenging due to congestion. However, the central location offers public transit access and nearby parking. Prospective employees often plan flexible start times or carpooling to ease travel stress when working at Select Medical.
Healthcare services in Santa Monica have grown steadily, increasing openings for front office specialists. With the area's aging population and thriving medical clinics, job seekers can find competitive opportunities, especially with bilingual abilities and insurance processing experience.
Yes, Select Medical offers structured mentorship and orientation programs tailored to help new hires acclimate quickly. This support, combined with benefits like PTO and comprehensive health plans, fosters a positive work environment for patient service specialists.
Beyond typical reception duties, this role involves managing insurance authorizations, coordinating with legal and insurance entities, and detailed communication across departments. Such specialized tasks ensure compliance and smooth operation tailored to physical therapy services at Select Medical.
Select Medical offers compensation between $21.00 and $23.00 per hour, depending on experience. This pay range aligns with local market standards for medical front office roles in Santa Monica, reflecting the specialized skills and bilingual capabilities often required.
Select Medical emphasizes mentorship and comprehensive benefits, possibly exceeding offerings from smaller clinics. The organization’s focus on patient advocacy and team collaboration creates a supportive environment distinct from more transactional front desk jobs in the area.